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State of 



in Missouri 


Table of Contents 

Introduction 4 


End User Support 5 

Geographic Information Services 7 

Information Security 9 

MoBroadbandNow 12 

Networks & Telecommunications 14 

Project Management Oversight 17 

State Data Center 19 

Unified Communications 22 

Web Presence 24 


Administration 26 

Agriculture 30 

Corrections 34 

Economic Development 36 

Elementary & Secondary Education 39 

Health & Senior Services 41 

Higher Education 44 

Insurance, Financial Institutions 

& Professional Registration 47 

Labor & Industrial Relations 50 

Mental Health 53 

Natural Resources 55 

Public Safety 59 

Revenue 61 

Social Services 66 


This report, the 2072 State of Information 
Technology in Missouri, is provided by the 
Information Technology Services Division (ITSD), a 
part of the Office of Administration (OA). 

ITSD is the information technology unit for nearly 
all of the state government agencies that are 
under the umbrella of Missouri's 1 4 consolidated 
departments. ITSD also provides network services 
to all other Missouri state government agencies. 

ITSD works with state agencies to answer Gov. 
Nixon's call for more effective and efficient 
government operations. Gov. Nixon has also 
emphasized the importance of delivering more 
online services and higher quality websites to 
Missouri's citizens. 

ITSD's functional alignment has allowed the State 
to reduce average costs for a number of services. 
These functional alignments enable ITSD to 
leverage knowledge sharing and collaboration 
among IT professionals for improved service. 
Solving problems once for the enterprise as 
opposed to numerous times for individual 
agencies is obviously a good thing. 

ITSD is also undertaking several technology 
initiatives with vendor-partners that will create 
efficiencies in state government. Among these 
initiatives are Unified Communications, Mobility, 
Server Virtualization and Desktop Virtualization. 
ITSD is investigating how it may be possible to 
leverage the "cloud" to generate efficiencies and 

increase the effectiveness of state government. 

The report includes an overview of each of ITSD's 
functional areas and also a discussion of each of 
the 14 web and application development teams 
that support the consolidated departments. The 
report does not provide a complete discussion 
of any organization's technology systems, 201 2 
accomplishments or pending projects. That is 
beyond the scope of this document, however 
the following report identifies cost savings of 
$1,255,468 and cost avoidance of $369,290 
during calendar year 201 2 for projects by ITSD for 
specified agencies. 

Web and application development by ITSD and 
contracted state vendors is undertaken to support 
the missions and specific business objectives 
of those agencies, and any discussion of that 
development should include an understanding 
of the agency. In addition, success in web and 
application development can only be achieved 
through strong partnerships and collaboration 
between ITSD and agency stakeholders. 

There are information technology units outside 
consolidation that provide support for the 
Department of Transportation, Department of 
Conservation, certain elected officials, Missouri's 
Courts and Missouri's Legislature.These non- 
consolidated units provide valuable IT services to 
the State of Missouri, but have not been included 
in this report. 

2012 State of Information Technology in Missouri 



End User Support 

End user support is provided so that state employees can resume the normal course 
of their duties in the event of computer malfunctions, lost passwords, and other 
abnormalities. End user support is also provided when technical assistance is 
needed during special events like presentations and conferences. USD's End User 
support group (ITSD-EUS) provides a wide range of IT assistance to employees of 
consolidated agencies within state government and some public entities that are 
affiliated with these agencies. State employees can make an IT support request 
by utilizing the online "helpdesk" ticket system or calling the Tier I call center. 
Problems are resolved by Level I and Level II technicians. 

Critical Services 

Device Management 

The routine needs of over 41 ,000 traditional 
workstations must be managed by pushing 
out Windows updates, virus definition files and 
software to computers throughout the state. 
In addition, iOS devices like iPhones and iPads 
are managed to maintain the integrity of the 
State's data and network. 

Level I Helpdesk 

The Level I helpdesk support provides prompt 
response and issue troubleshooting often 
in cooperation with the end user via phone. 
Level I support staff are able to employ remote 
access support tools to increase productivity 
and also provide training to the customer. 
Level I technicians are trained to escalate 
issues that cannot be resolved quickly to the 
Level II support team. 

Level II Helpdesk 

In all instances. Level II staff will attempt to resolve issues remotely, maximizing work productivity. 
Level II field staff, located throughout Missouri, must often be physically present with the customer to 
provide effective service. 

HJ E-Waste Disposal 

Printer Management 

ITSD-EUS coordinates the disposal of 

Over 1 1 ,000 printers in use by state agencies 

electronic waste to safeguard State data. 

are routinely managed and serviced by 


2012 State of Information Technology in Missouri 




320,000 KtVd' 

Core services were upgraded and system 
redesigned that resulted in a REDUCTION OF 




5.000 desktop computers 
352 laptops 
307 tablets 





Developed method for 
managing state-owned 

IDS devices 

2012 State of Information Technology in Missouri 



GIS Geographic 
Information Services 

The Office of Geospatial Information (OGI) is responsible for coordination, 
guidance, leadership and planning the implementation of Missouri's statewide 
geospatial information technology. The office identifies, coordinates and guides 
strategic investments in geospatial information technology, data and service 
systems to ensure effective implementation and use of geospatial information by 
state government, local government and the public as an enterprise resource to 
maximize benefits for Missourians. 

Critical Services 


Enterprise GIS Support 

OGI staff administer Enterprise Geographic 
Information Systems (GIS), maintaining several 
GIS servers and geospatial databases. Staff 
coordinate data acquisition with other state, 
federal and local agencies and geo-enable 
data through location services. They also 
perform quality control checks to ensure 


Geospatial Technology 
Program Integration 

OGI staff work with program managers to 
integrate geospatial technology into programs 
for the State of Missouri and create GIS 
projects that improve program effectiveness, 
including grant management, asset tracking 
and catastrophic disaster planning. 

Mapping Applications 

OGI staff are responsible for creating mapping applications like the Missouri Common Operating Picture, 
or MoCOP, used by emergency managers. Natural Resources Interactive Mapping Service, Women, Infants 
and Children (WIC) Stores and Clinic Locator, and the Flu Clinic Locator. In addition, staff create products 
such as the Disaster Support Atlas, which provides emergency support mapbooks for every county in the 
state of Missouri in a geo-enabled PDF format. 

Software Support 

OGI staff provide support to GIS software users. 

2012 State of Information Technology in Missouri 



Emergency Management Geospatial 
Information Server (EMGIS) 

EMGIS is a consolidated enterprise GIS system 
for the Missouri State Emergency Management 
Agency (SEMA) and the Department of 
Health and Senior Services' (DHSS) Center for 
Emergency Response and Terrorism (CERT). The 
integration of the two GIS systems at DHSS and 
SEMA provides a seamless mapping interface 
for all Emergency Management personnel, 
regardless of their agency of employment. It 
also provides increased efficiency for technical 
staff during times of crisis, allowing crucial 
information to be available faster. 

GIS Infrastructure Centralization 

The OGI initiated and completed a technical 
infrastructure review of GIS hardware and 
software installations and determined options 
for consolidation and improved data sharing. 
GIS server hardware was consolidated and will 
be used as a central platform for sharing of GIS 
services and data. 

LiDAR Data Management 

Light Detection and Ranging (LiDAR) is an 
optical remote sensing technology that 
measures distance by illuminating a target with 
light pulses from a laser. This information is 
useful in many applications including flood and 
dam breach inundation studies. As Missouri's 
LiDAR inventory grows, so does our need for 
data storage. To meet our current and future 
storage needs, staff from the DNR and ITSD 
joined forces to create a plan to manage the 
data more efficiently and allow for greater 
availability within state government. 


Enterprise Geo-coding 

Geo-coding is the process of finding associated 
geographic coordinates (often expressed as 
latitude and longitude) from other geographic 
data, such as street address or ZIP codes. 
With geographic coordinates the features 
can be mapped and entered into Geographic 
Information Systems. 

A project was started in 201 2 and should 
be completed in 2013 which will provide 
methods to geo-code data as it is entered 
(real-time geo-coding) or geo-code data in a 
batch mode (multiple records at a time). The 
benefits of address geo-coding are increasing 
and serve a diverse set of applications such 
as demographics, emergency response, tax 
jurisdictions, elections, etc. 

Missouri State Fairgrounds 
(MSF) Mapping 

Work began in 201 2 to create more accurate 
maps of the MSF located in Sedalia. Initial work 
was completed which provided more accurate 
maps of the facilities at MSF. Work will continue 
in 201 3 to add MSF infrastructure and provide 
mobile access to MSF maps. 

2012 State of Information Technology in Missouri 



Information Security 

The Chief Information Security Officer (CISO) leads the Information Security 
Management Office (ISMO), which works to ensure information and information 
systems maintained by the state are protected and appropriate safeguards are in 
place to reduce potential risks. Successful information security management allows 
networks to operate at maximum capacity while protecting citizens' data. 





Intrusion Prevention 

ISMO oversees the management of the state's 
intrusion prevention system. The intrusion 
prevention system stops known malicious 
attacks on the state's network. From November 
201 1 through October 201 2, the state blocked 
97.5 million attacks on the state network. 

ISMO is one of the few entities in the state 
(public or private) with a computer forensics 
lab capable of recovering information from 
damaged or formatted storage devices 
and assisting with investigations involving 
computer hardware. 

Vulnerability Assessments 

ISMO performs routine and ad-hoc vulnerability assessments against all networked assets, everything 
from mainframes to printers. ISMO works closely with application developers to test soon to be released 
applications to ensure that the state's information is protected. 

♦ Assess over 30,000 networked assets on a routine basis, internal and external. 

♦ Ultimately leads to the protection of state information as the result of ensuring assets do not have 

critical vulnerabilities. 

^ Security Architecture 


ISMO provides guidance in developing and 

ISMO communicates with state users and the 

maintaining the state's information security 

general public using Twitter, Facebookand 

architecture and standards. 

through its website, 

2012 State of Information Technology in Missouri 


Internet Filtering 

ISMO manages the state's Internet filter. The Internet filter not only protects the state's systems and users 
from malicious websites, but also assists in reducing bandwidth consumption and increasing productivity. 

During an average month: 

♦ The Internet filtering system monitors over 500 million requests. 

♦ Close to 1 0% of all Internet requests are blocked, saving the state gigabytes in bandwidth. 

♦ About 1 ,000,000 of the Internet requests blocked are security related. 


Apple Computer Management 

Because of the increasing popularity and utility 
of Apple computers, especially with design/ 
print/web/app dev individuals, it has become 
necessary to manage and secure these devices 
when circumstances warrant their use. ISMO 
devised a plan so that Apple computers can 
be managed and secured in alignment with 
existing State standards and practices. 

Mobile Device Management - iOS De- 

ISMO oversees the use of Mobilelron to ensure 
that any iOS devices (iPhones, iPads and iPods) 
used by state employees on the job adhere 
to State security policies such as encryption, 
passcode enforcement, frequent connectivity to 
the policy server, etc. 

Network Access Control (NAC) 

Since early 201 2, ISMO has been reviewing 
solutions that protect the State's network from 
unauthorized devices. First and foremost, 
network access control (NAC) protects citizen 
information. Network access control ensures 
that only trusted devices connect to the 
network, minimizing the chances for data loss. 
Additionally, to allow mobile devices to connect 
to private wifi securely, network access control 
is required. 

Security Information and Event 
Management (SIEM) 

In the Spring of 201 2, ISMO acquired a new 
SIEM solution to assist with the correlation of 
logs and alerts. By correlating information 
gathered from many sources such as the state's 
firewalls and web servers, ISMO can quickly 
react in the event of an attack. 

2012 State of Information Technology in Missouri 


Assess over 






on the state network 


nptwnrt ^^^^ 




Security Training 

ISMO helped produce online training 
surrounding information security topics like 
HIPAA, CJIS and general cybersecurity.The 
online training uses the Moodle open-source 
platform and features videos produced by USD 
and Division of Personnel. Online training for 
state employees will begin in early 201 3. 

Data Loss Prevention (DLP) 

ISMO is currently exploring data loss prevention 
solutions and also how to better utilize existing 
technologies to protect state data. Data loss 
prevention encompasses solutions that use 
sophisticated heuristic and signature based 
technologies and low tech options such as 
educating state employees about malicious 
email messages. 

Identity Management 

ISMO is working with multiple state agencies to 
architect an identity management solution for 
the enterprise. Enterprise identity management 
would allow users of state systems to access 
multiple systems securely and conveniently. 

2012 State of Information Technology in Missouri 




MoBroad band Now (MBBN) has 

Seven Core Objectives Including: 


Collecting and verifying 

data and information 


Preparing comprehensive state 

and regional broadband maps 


Establishing technology 

planning teams 


Building new and leveraging 

existing relationships with 

broadband stakeholders 


Providing technical assistance 


Tracking the progress of 

infrastructure projects and 

providing transparency 


Convening public forums 

and community outreach 

Established in 2009 by Governor Jay Nixon as a 
public-private initiative to expand and enhance 
broadband accessibility and adoption throughout 
the state. MoBroadbandNow's first effort was 
partnering with data providers to identify 
underserved and unserved communities in the 
state. Through a competitive award process, 
funding was secured to design and build 19 
new broadband infrastructure projects. Missouri 
providers were awarded $261 million under the 
American Recovery and Reinvestment Act (ARRA) 
of 2009. The total value of these projects, including 
additional private cash and in-kind support, is $320 
million. Missourians have already begun reaping the 
benefits of improved high-speed service and more 
citizens will see faster, reliable connections in 
the future. 

MBBN is playing a critical role beyond the ARRA- 
awarded projects. Strategic partnerships have 
been developed to launch new pilot projects, 
strengthening Missouri's global competitiveness. 


Rural Health Broadband Initiative 

The Rural Health Broadband Initiative supports rural hospitals in underserved cities and towns with the 
last-mile connection, electronic health record storage, disaster recovery data support and "real-time" 
communication throughout the health system. Healthcare professionals and providers need access to 
broadband to offer telemedicine services, electronic health record management, patient registration and 
data collection, digital imaging and transmission, professional development and training along with other 
applications through online resources. 

The Rural Hospital Broadband Connection Grant supports rural hospitals with 50 patient beds or less 
to establish new or upgrade existing broadband connectivity to the main institutional building and 
its remote health clinics for improved radiology speed delivery, medical record management, health 
administration and professional development among others. Award recipients may also use grants for a 
second (redundant) service to ensure continued network operations. 

2012 State of Information Technology in Missouri 


Total grant award amount: $362,390.00 

Total hospital matching amount and other commitments: $143,879.00 
Total public-private project investment: $506,269.00 
Grant term: December 1 , 201 2 through July 31 , 201 4 

Advisory team includes the Missouri Department of Health and Senior Services - Rural Health Division; 
University of Missouri - Missouri Telehealth Network, Missouri Hospital Association, Missouri Foundation 
for Health - Community Health and Prevention Division, Regional Technology Planning Teams and private 
broadband providers. 

Ag Broad band Now 

AgBroadbandNow is a collaborative pilot project with the United States Department of Agriculture (USDA) 
Missouri State Office, Missouri Department of Agriculture, professional agriculture and agri-business 
trade associations as well as individual farmers, ranchers, breeders and producers to expand broadband 
accessibility in one of Missouri's leading economic engines. 


♦ Published 1 8 regional technology 

strategic plans with short and long-term 
Implementation goals on accessibility, 
adoption and literacy. 

♦ Published 2 broadband "white papers" 

analyzing quantitative data and qualitative 
commentary. "Dissecting Missouri's Digital 
Divide"and"Building Digital Inclusion: 

Broadband and Missouri's Public Libraries". 

♦ Completed Round 6 statewide and regional 
broadband data mapping including 
accessibility, speed and provider availability. 

♦ Profiled in Governing magazine, the leading 
national publication on state public policy 
issues, for our collaborative effort on the 
Ralls County Electric Cooperative project. 

♦ Partnered with 1 1 out of 1 1 3 identified 
Internet Service Providers (ISPs) in Missouri 
to identify and resolve broadband 

♦ Co-hosted with the Delta Regional Authority 
the first multi-state broadband summit, 
focusing on the specific needs in 225 
underserved counties along the Mississippi 
River. Participating states were Alabama, 
Arkansas, Illinois, Kentucky, Louisiana, 
Mississippi, Missouri and Tennessee. 

♦ Launched Rural Health Broadband Initiative, 
a pilot project to expand accessibility to 

rural hospitals with 50 patient beds or 

less. Rural Hospital Broadband Connection 
grants were awarded to 1 5 hospitals. Total 
public-private investment is $506,000.00. 
The initiative is also focused on improving 
specialized telemedicine, electronic record 
management and disaster recovery of 

♦ Published four quarterly broadband 
infrastructure "progress reports" on the 
status of construction projects. 

medical data. 

2012 State of Information Technology in Missouri 



Networks & Telecommunications 

The Networks and Telecommunications team is responsible for the 
communication infrastructure that provides essential support to state 
government agencies. Advancements by the team have enhanced business 
operations, making communications within state government and with 
Missouri citizens more efficient. 

Critical Services 

Capitol Campus Fiber 
Optic Network 

The Capitol Campus fiber optic network 
connects major state office buildings in the 
downtown Jefferson City area, including the 
State Capitol, the Truman Office Building, the 
Jefferson Office Building and the Kirkpatrick 
State Information Center. 

State Data Center (SDC) 

The blade center network and multi-agency 
network structure in and around the SDC 
allows state agencies to access data and 
services that are critical to them when 
performing their duties. 

Outstate Network 
I^BL Connectivity 

MPLS, Ethernet, and broadband connectivity 
are provided to end users at nearly 
1,100 locations. 

^^^^ Wireless LAN Services 

Wireless LAN (WiFi) connectivity is provided 
to over a thousand mobile devices on a 
daily basis. 

, * , Core Network (MPLS) 
■ ■■ 

The core network functions as a central hub 
so that locations around the State can access 
information on the State network. In order 
for state employees to function at maximum 
productivity, the highest levels of capacity and 
reliability are required for the core network. 

I^jjj^i Internet Services 

Internet access is considered an essential 
service to state agencies. The team provides 
Internet access to approximately 50,000 users 
across all state agencies, as well as secured 
access to hundreds of state government web 
sites via the public Internet. 

2012 State of Information Technology in Missouri 



Disaster Recovery Site 

Connectivity with the State's disaster recovery 
site (or secondary site), in Springfield, MO, must 
be reliable and of sufficient capacity to allow 
for the replication and synchronization of data 
located at that site and in the SDC. 

Jefferson City Metro Area 
Ethernet Network 

The Jefferson City Metro Area Ethernet 
Network connects buildings throughout the 
Jefferson City area to the Capitol Campus fiber 
optic network and the State Data 
Center Network. 

Videoconferencing Services 

The voice and video services team supports over 1 0,000 cellular connections for all state agencies, as well as 
support for hundreds of video conferencing endpoints. In addition to these services, the team also provides 
desktop telephony support for thousands of analog service users across all agencies, as well as integrated 
voice response (IVR), toll-free, and long-distance service support. 


internet Protocol Version 6 (IPv6)- Phase I 

IPv6 is a world-wide initiative that will eliminate 
the shortage of unused IP addresses under IPv4 by 
establishing more IP addresses than will ever be 
necessary. Phase I of the State's project established 
IPv6 addressing on the core network structure, 
defined preliminary address allocation for all large 
state agencies, and established translation services 
between IPv4 and IPv6. 

Network Consolidation 

Network consolidation that reduces costs and 
provides standardization and interoperability 
continued. Shared-service networks at 
approximately 80 locations to enable unified 
communications and shared server resources were 
implemented, resulting in significant one-time and 
ongoing equipment savings and more effective 
cost-per-unit metrics on data-circuit procurement. 

Network Modernization and Upgrades 

Network redesign and restructure to support the 
demand for modern technologies and tools that 
make government more effective (e.g. 

E-Government, Electronic Content Management 
(ECM), Online Services, Unified Communications 
(UC), Virtual Desktop (VDI), etc.) continued 
with a special focus on increased capacity and 
reliability. In addition. Department of Elementary 
and Secondary Education large state school 
networks (MSD, MSB) were completely rebuilt 
and modernized and Department of Corrections 
institutions received significant network 
bandwidth upgrades and some equipment 


The Wireless LAN (WiFi) service structure was 
upgraded significantly this year, greatly increasing 
the capacity and potential coverage of the system. 
WiFi was implemented at eight Department of 
Mental Health hospital/campus locations and 15 
state parks. 

2012 State of Information Technology in Missouri 



Internet Protocol Version 6 - Phase II 

Compatibility testing of the State's implementation 
of IPv6 will occur in 201 3. 

Network Consolidation 

Consolidation of the DESE, DHSS and DIFP 
computer room networks into the State Data Center 
will be completed in 2013. Common configuration 
parameters for all network devices will be put In 
place, a consolidated wide-area network (WAN) 
acceleration structure will be developed and 
shared-services network structures throughout the 
state will continue to rollout. 

Network Modernization and Upgrades 

A core network modernization and refresh must 
occur in 201 3. The State Data Center network 
structure will be upgraded to support next 
generation virtual server/storage environments. 
High-speed connectivity to locations in metro areas 
and areas served by long-haul ethernet services 
will be implemented. Also, MoBroadbandNow 
middle-mile providers will implement high-speed 
connectivity to approximately 20 locations. 

Network bandwidth is a key enabler of customer 
business strategies. Increased investments in 
network bandwidth and strategies for network 
capacity planning during 201 3 will be required to 
overcome existing bandwidth constraints. 

2012 State of Information Technology in Missouri 



Project Management Oversight 

The Project Management Oversight Office (PMO Office) provides guidance on 
development and maintenance of IT contracts and assists IT project managers 
on the performance of their duties when necessary. 

Critical Services 

PAQ Oversight 

The primary responsibility of the PMO Office 
is oversight of all Project Assessment Quotes 
(PAQ) that allow the state to procure services 
from vendors on existing state contracts. This 
is intended to ensure that the state receives 
value from the work performed and that 
vendors are treated fairly. 

PMO Tools & Templates Repository 

The PMO Tools and Templates Repository is a collection of standardized documents and procedures used 
for project management. These processes and templates support ways to improve business operations 
(I.e., reduce delivery costs and time): 

♦ Early identification of project issues, budget, scope and risks 

♦ Apply knowledge that is working for one agency and may help another 

♦ Eliminate duplication of data and processes among project managers 

This site also is the source of "best practices" that, together with PMO staff, serves as a knowledge-based 
center, providing expertise, support and training. 

Portfolio & Project Repository 

The consolidated ITSD Portfolio and Project Repository is a central location housing information regarding 
systems, applications and projects currently supported by ITSD. 

2012 Portfolio and Project Repository statistics: 

♦ Collected vital information on 1 ,1 00 software applications 

♦ Collected information on 295 application development projects 

The PMO Office compiles project status reports 
into a web-based ITSD Projects Dashboard 
through a system called 
This allows ITSD management to view ITSD 
Projects and their current status. 

2012 State of Information Technology in Missouri 



Health IT Consulting Contract 

In August of 201 2, a contract was awarded to establish a Qualified Provider List (QPL) for seven providers 
of Health IT consulting services. Services obtained through this contract will be done using the Project 
Assessment Quotation (PAQ) process. 

PMO Sharepoint Site 

The PMO SharePoint Site provides a platform to share templates, share best practices and facilitate the 
submission, approval and oversight of ITSD projects. The site contains many standardized form templates 
that are used by ITSD Project Managers to support all 1 4 consolidated agencies. One of those forms is a 
Project Assessment Quotation (PAQ) Form. The PMO Office developed a consistent process to develop, 
bid, approve and manage change of the PAQ Forms done for each of the consolidated agencies. 

Statewide IT Consulting Contract 

During 201 2, the PMO Office helped oversee the initial year of a new Statewide IT Consulting Contract. 
The new contract, awarded December 201 1 , increased the number of vendors on the Qualified Provider 
List (QPL) from three to ten. Services obtained through this contract will be done using the Project 
Assessment Quotation (PAQ) process. 


Application Portfolio Management & Project Portfolio Management 

ITSD's "Application Portfolio Coordinator" and the PMO Office are leading an effort to better capture, store 
and share information about the State's application and project portfolios with the goal of optimizing the 
allocation of the state IT resources. 

2012 State of Information Technology in Missouri 



State Data Center 

The Missouri State Data Center (SDC) provides a cost effective, uninterruptable 
hosting environment to support state IT needs. The IT services provided by the 
SDC support, either directly or indirectly, every service provided by the State of 
Missouri. The SDC provides lasS and private cloud services to over 16 state agencies 
and/or government entities. 

Critical Services 

Websphere, Middleware and Application Server Support (WMASS) 

The WMASS team was formed in 201 1 to manage and support the consolidation of the state's 
web hosting, active directory, web portal, SharePoint, Enterprise Content Management (imaging). 
Exchange, account management and other middleware application components. Consolidation 
of licensing, maintenance, hardware and software is resulting in cost savings across these 

Efficiencies are realized from standardization of processes and procedures within these technologies. 

Support 1 ,000+ applications for 1 4 consolidated agencies. 

Support enterprise SQL Server Reporting Services for eight consolidated agencies. 

Support the enterprise e-mail archiving system for 1 4 consolidated agencies. 

Support the enterprise SharePoint environment for the State of Missouri. 

Support enterprise directory services and e-mail communication systems which consist of 

approximately 42,000 accounts. 

Operations and Monitoring 
(Systems, Power, Cooling, 

SDC operations staff maintains batch 
processing, critical system monitoring and 
alerting of all state IT systems, to include 
cooling and physical access of SDC, as well 
as provides after-hour phone support to 
state agencies. SDC operations staff opens an 
average of 1 ,1 00 monthly after-hours support 
calls, assisting agency users with IT issues. 


The SDC systems group is responsible for 
installing, configuring and maintaining all 
distributed, midrange, mainframe and storage 
systems in the SDC. This group maintains 
all data backup and replication of data and 
recovery of systems to disaster recovery site. 

[Statistics on next page] 

2012 State of Information Technology in Missouri 




GB of data backed up D Al LY 

2012 State of Information Technology in Missouri 20 

Print Shop 

The SDC print room operates 24-hours/day, 365 
days/year and provides a critical service to the 
state through the production of printable checks, 
titles and more. 

♦ Approximately 1 .8 million vehicle 
titles printed in 2012 

♦ Approximately 1 .8 million checks 
printed in 2012 

♦ Approximately 54 million feet of 
print in 2012 


Consolidation of DHSS & DESE 
Computer Rooms 

The DHSS computer room migration from 
Wildwood to the SDC is complete. This consisted 
of over 85 DHSS applications running on 1 65 
virtual and physical servers to 95 servers in the 
SDC. Over 20T cooling and equipment was 
eliminated, saving over $240k annually. 

Consolidating the DESE computer room from the 
Jefferson Building to the SDC avoided hardware 
upgrade costs of more than $250k and has 
improved system performance. 

Database Consolidation 

32 database administrators (managing over 
6000 databases) and 7 database management 
subsystems have been consolidated in order to 
standardize practice. This is saving over 
$1 00k annually. 

Disk-based Replicated Backups 

The SDC implemented a disk-based electronically 
replicated system to replace traditional tape based 
system. Over 400TB of distributed system-based 
backups were migrated. This allows for a more 

secure, agile backup and recovery system, while 
mitigating the risk associated with transporting 
tape around the State. 

Mainframe Disaster Recovery 

The plan for mainframe disaster recovery has been 
redesigned to reduce recovery time from multiple 
weeks to hours/days, saving over $1 50k annually. 

Server and Storage Provisioning 

The SDC, leveraging a private cloud environment, 
provisioned over 325 new virtual servers and 
120TB of storage in 2012. 

Virtual Desktop 

Virtual Desktop services have now been extended 
to nearly 2,000 state agency users. 


Core SDC Network and Storage Fabric 

The SDC has been managing IT services on a 1 G/ 
Eth and 4 Gb Storage fabric for over a decade. 
In order to meet the demands of our increased 
workloads, the SDC will upgrade the core network 
and storage fabric to support 1 0G/Eth and 8 Gb. 

Mainframe Upgrade 

Enterprise services are running at or near 
capacity. The SDC will upgrade the current Z/OS 
environment to a faster cpu. This will add needed 
capacity while reducing cpu workload with 
faster processors. 

2012 State of Information Technology in Missouri 



Unified Communications 

The Unified Communications (UC) team provides an efficient telecommunications 
system allowing state agencies to integrate existing, multiple communications 
services across the entire state enabling agencies to reduce travel, increase 
efficiency, improve customer experience and save costs. The UC team is responsible 
for providing Voice over IP (VoIP) for roughly 14,000 customers throughout the 
state. In addition to VoIP, the team provides functionality such as voicemail, 911 
services, call center, chat, desktop collaboration and video. 

Critical Systems 

Call Centers 

Cisco Unified Contact Center Express (UCCX) runs 113 call centers. The UCCX reporting allows 
supervisors to track incoming calls including the number answered, deflected and wait times of the 
callers, as well as agent performance statistics. 

Cisco Unified Contact Center Enterprise (UCCE) is used exclusively at the Department of Labor and 
Industrial Relations (DOLIR).The system supports DOLIR's four call centers located in Jefferson City, 
St. Louis, Springfield and Kansas City. The UCCE system works in conjunction with their Interactive 
Voice Response (IVR) system to process inquiries and claims around the state. The system supports 
over 200 agents and over 600 concurrent calls. On an average day the DOLIR call centers can field 
upwards of 4,000 calls. 

IWMt Call Manager 

The Cisco Unified Communications Manager 
(CUCM) allows state staff to add phones to 
the state network, assign numbers, configure 
features and add/remove calling groups. The 
Call Manager allows staff to manage phones 
throughout the state with more than 1 4,000 
devices registered. 

Client Communicator 
(CUPC& Jabber) 

Cisco Unified Personal Communicator 
(CUPC) or Jabber is deployed to an 
employee's computing device to enhance 
employee productivity. Features of a client 
communicator include presence, instant 
messaging, visual voicemail, contacts, call 
history and click-to-call. 

2012 State of Information Technology in Missouri 



Emergency Responder 

f H Voicemail 

When a person dials 91 1 from a state-owned 

Cisco Unity Connection was deployed 

UC phone, Cisco Emergency Responder (CER) 

to provide enhanced voicemail services 

enables local 91 1 operators to identify the 

supplying centralized messaging with 

location of that person within the 

clustering over the WAN. 

office building. 

Telepresence & Video Conferencing 

Telepresence gives staff the ability to work with constituents and other state employees virtually in 
four major cities: Jefferson City, Kansas City, St. Louis and Springfield. By reducing the amount of 
travel by state employees, telepresence reduces the cost of collaboration. 

Web & Audio Conferencing 

MeetingPlace /WebEx environments give users the ability to schedule conference calls directly from 
Outlook and virtually share desktops or applications for a meeting. MeetingPlace allows for collaboration 
either on the network or outside of the network and gives the organizer the ability to hand the meeting 
over to another attendee in the meeting who can share their desktop. Over 1 30,000 audio- only minutes, 
330,000 audio/web minutes, and 1 3,000 video minutes were used during the past year. 

Accomplishments Projects 

Phase II Completion 

Phase II phone deployments were completed in 
201 2. Through phase II a total of 5,657 phones 
were converted from PLEXAR to UC. In addition, 
a total of 518 PLEXAR lines were disconnected. 
Disconnecting the PLEXAR lines saves an estimated 
$7,081 per month. 

System Redesign and Support 

Efficiencies in system redesign and support 
eliminated an estimated $5,100 per month in third- 
party infrastructure. In addition, system support 
costs have been reduced by $7,358 per month. 

Phase III 

There are an estimated 3,000 phones located 
across the state in various cities that will be 
converted to UC. Phase III will include state 
facilities in St. Joseph, Kansas City, Columbia, 
Cape Girardeau and more. 

2012 State of Information Technology in Missouri 


Web Presence 


The Web team provides technical support and expertise to all agencies and 
maintains web portals that support the state as a whole.Web team members have 
skills in web design, user experience, CSS, Javascript, PHP and the open-source 
content management systems: Wordpress and Drupal. 

Critical Services 

and Web 

The Web team supports 
statewide web development 
by maintaining a centralized 
team of web professionals 
to consult on web design, 
development and mobility. 
This team provides templates 
and consults with other teams 
and government agencies on 
design, HTML5, CSS, jQuery, 
user experience, mobility, PHP, 
Codeigniter, Wordpress and 
Drupal. The team is available 
to consult all state agencies 
and performs educational 
outreach via the Digital Media 
Developers (DMD) group. 



State web portals include: 

♦ the state's 
citizen portal, provides 
a single citizen-centric 
view of the state's web 
presences. In the past 
year, received 
over 3 million visits and 
totaled over 9 million 
page views. 

♦ The Missouri Business 
provides resources and 
information for 
starting and operating a 
business in Missouri. 

♦ The Missouri Data 
catalogues public data 
sets maintained by 
state agencies. 

These enterprise portals 
make information and data 
from all state agencies more 


The web team produces 
professional quality videos, 
including the"MoGov Minute" 
for, in addition to 
providing video services. 

2012 State of Information Technology in Missouri 



Missouri Data Portal 

The Missouri Data Portal moved to the Socrata social data platform that makes it easy for citizens, 
researchers and developers to use State public data. Data can be shared, filtered, downloaded and 
exported in a variety of ways. The portal is available for use by all state agencies. Website 

Enhancements to included: 


Missouri Business Portal 

Re-development of the Missouri Business 
Portal continues with a goal to improve content, 
increase usability and unify with agency 
websites. The website is being developed in 
the Drupal open-source content 
management system. 

Improved online services directory making it easy to 
locate over 700 online services. 

Additional value-added content informing citizens of 
available services in simple terms. 

Unified search allowing users to search's 
content, online services, state agencies, social media 
and state employees in one location. 

OA Website 

Re-development of the OA website continues. 
The website is being developed in the Drupal 
open-source content management system. 

Mobile styles for a user-friendly mobile device 

Social media directory making it easy to connect 
with a state agency or program of interest. 

2012 State of Information Technology in Missouri 




The Office of Administration (OA) provides guidance and assistance to state 
government entities through the implementation of Executive Office initiatives, 
the establishment of uniform procedures and rules, as well as providing services in 
a cost-effective manner. 


ITSD-OA programmers use the COBOL/Mainframe and Microsoft .NET platforms to maintain and develop 
the systems that allow OA to perform its core functions. 

Critical Systems 

Accounting (SAM II & MAP) 

Statewide Advantage for Missouri (SAM II) is 
an accounting system that processes state 
transactions for purchases, payments and fixed 
assets reporting. It is also used to project federal 
grant reporting and draw-downs. SAM II is also 
used to process state payroll and perform other 
HR tasks. 

SAM II is now approaching its 1 5th year in 
production. It is a COBOL/Mainframe commercial- 
off-the-shelf (COTS) system that has been 
customized for the State of Missouri and requires 
full-time ITSD staffing to ensure that the system 
is updated to comply with state and federal 
accounting rules and is functioning as intended. 

large amounts of data in SAM II. The Missouri 
Accountability Portal (MAP) uses the data 
warehouse to present financial information to the 
public, allowing citizens to track how the state is 
spending taxpayers' money. 

In the past year, SAM II processed more than 
1 07,950 purchase orders, processed more than 
1,194,000 payment vouchers, printed over 521,000 
payments to vendors by check, created over 
601,600 direct deposit payments to vendors, 
processed more than 1.3 million payroll checks, 
and processed over 55,000 paychecks per pay 
period. Advices are now printed for 5.5 percent of 
direct deposits, down from 23 percent a year ago, 
reducing printing costs. 

SAM II data warehouses exist and are updated 
so that other systems are able to query the 

S Budgeting System 

BRASS is the system used to develop state 
agency budgets during the State's budgeting 
process every fiscal year. 

« State Vehicles 

FLEET tracks state vehicle fleet information and 
CARS allows state employees to reserve a car 
for state use. 

2012 State of Information Technology in Missouri 


Personnel and Employment 

The Electronic Application System (EASe), Management and Applicant Information Resource System 
(MAIRS) and Job Opportunity Announcement (JOA) software combine to support the Missouri Merit 

The JOA system displays a listing of open merit registers. Merit System job applicants use EASe when 
applying to be added to a Merit register. EASe collects pertinent employment information about 
an applicant and depending on the job class applied for, determines the applicant's rating of their 
education and experience based on their responses to a series of questions. MAIRS, together with 
EASe, is used to process Merit System applications, schedule and score tests, fill registers, create 
certificates and track dismissals. 

EASe and MAIRS are based on the legacy CA Gen technology. They are candidates for replacement by 
a modern system when resources become available. 

Performance Appraisals 
System (PERforM) 

PERforM is a .NET system used by 6,700 state 
employees to create performance objectives, 
create annual performance appraisals and 
create special appraisals. In the past year 
33,780 annual appraisals were created. 

Workers' Compensation 

RISK is the system used to track workers' 
compensation claims by state employees. RISK 
is a CA GEN system that is being replaced by 
RESTORE and will be retired in 201 3. 

Procurement and Bidding 

The Online Bid (OLB) system is a web-based 
statewide bid system used by agencies to solicit 
and receive bids and make awards. Vendors are 
also able to register as a state vendor and identify 
the commodities they provide. 

Almost 35,000 vendors are registered to use the 
site; close to 3,000 new or updated registrations 
were received over the past year; 500 bids were 
posted and close to 270 bid responses 
were received. 

The system, along with other small systems 
and paper-based processes, is a candidate for 
replacement with a modern eProcurement system 
when funding becomes available. 

STC Assessments System 

The STC Assessments system is used by the State 
Tax Commission to assess and report on the value 
of property held by utilities and railways. 

2012 State of Information Technology in Missouri 




Boards and Commissions System 

The Boards and Commissions System automated 
much of the process for managing the applications 
of citizens who wish to serve on one of Missouri's 
many boards and commissions. This Microsoft .Net 
system allows applicants to create and manage 
their application(s) to serve. The system also allows 
State staff to manage those applications centrally 
and electronically, eliminating paper and reducing 
the time necessary to process applications. 

Charitable Campaign System 

The state employee's charitable campaign 
system is a .Net application used by State staff to 
manage charity and donation data for the annual 
campaign. The system replaced a variety of manual 
processes, a Microsoft Access database and several 
Microsoft Excel spreadsheets. 

Enterprise Timekeeping Application (ETA) 
Phase I 

ETA consolidated three separate timekeeping 
applications used by ITSD into one Microsoft .NET 
system that allows ITSD to track staff time at the 
project level. Several other OA divisions and state 
agencies have converted to the system as well. This 
improved timekeeping system has allowed the 
State to retire redundant electronic systems and 
eliminate some paper-based systems. 

Capital Improvement Budget 
Requests (CIBR) 

The existing Access based CIBR system is being 
rewritten as a web-based system that will be 
accessible throughout the state via the Internet. 
The new system will eliminate many manual 
processes for each state agency and for the OA 
Division of Facilities Management. This system 
will be implemented in time to process the 201 4 
capital improvement budget requests. 

EASe Rewrite: Phase I 

Phase I of the EASe rewrite will make it accessible on 
all devices and in all browsers by converting it from 
the CA GEN technology to Microsoft .NET. This will 
also lay the foundation for future enhancements to 
the value and effectiveness of the system. 


An enterprise job posting and application 
system will be developed as a shared service for 
agencies wishing to participate. Applicants will 
be able to manage and submit their applications 
for positions. Agencies will be able to post job 
opportunities and manage the applications during 
the interview and hiring process. 

Asset Tracking System 

iTrack is an asset tracking system that allows 
end-users of IT equipment to self-report the IT 
assets they are using. The system will replace a 
labor-intensive inventory process. 

Enterprise Timekeeping 
Application (ETA) Phase II 

Additional state agencies will be migrated to 
the ETA system so that less desirable systems 
can be retired and paper-based systems 

2012 State of Information Technology in Missouri 


Re-development of the OA website continues. 
The website is being developed in the Drupal 
open-source content management system. 

Workers' Compensation (RESTORE) 

The Risk Enterprise System to RESTORE Employees (RESTORE), which manages workers compensation 
claims for employees of several state agencies and universities, will be implemented in 201 3. 

Created using the .Net platform, RESTORE will replace the Risk Management System that has been in use 
since 1 993 and is based on block mode, green-screen technology that is now outdated. 

RESTORE will provide new and improved functionality in the areas of payments, claim subrogation and 
claim event documentation, streamline federally required Medicare reporting, eliminate paper-based 
processing for claim forms and settlement negotiations, and enhance the ability to track trends and 
manage costs efficiently and effectively. 

2012 State of Information Technology in Missouri 




The Missouri Department of Agriculture's (MDA) mission is to serve, promote and 
protect the agricultural producers, processors and consumers of Missouri's food, 
fuel and fiber products. 


ITSD-MDA develops new internal applications for MDA in the Microsoft .NET environment using Microsoft 
SQL databases. There is also some development on the Microsoft Sharepoint and Microsoft Access 
platforms. A number of AS400 legacy systems are being converted to Microsoft .NET. Web development for 
MDA occurs in the open source environment using PHP, MySQL and the Wordpress content 
management system. 

Critical Systems 

AgriMissouri System 

The AgriMissouri system is used by Ag 
Business Development (ABD) to manage 
AgriMissouri memberships and business 
profiles of local food producers. The system 
exports business profiles to the AgriMissouri 
website where consumers can search for local 
foods and agritourism facilities. There were 
more than 1 ,700 members and 21 8 farmers' 
markets registered. The system uses PHP and 
MS Access technologies. 

USA Herds 

USA Herds is Commercial-Off-The-Shelf 
(CQTS) software that allows the Animal Health 
Division to track livestock and poultry in 
Missouri to help ensure that our food supply 
is safe. Components include veterinarians, 
premises reports, animal brands and livestock 
import/export. There are more than 20,769 
premise reports and 4,600 animal brands 
in the system. USA Herds employs .NET 

Pesticides System 

The Pesticide Program aids in the prevention of adverse effects of pesticides on human health 
and the environment. The program also aids in assuring the availability of necessary pesticides 
by licensing pesticide applicators and dealers, registering pesticides and performing inspections 
and investigations in the enforcement of the Missouri Pesticide Use Act and the Missouri Pesticide 
Registration Act. The Pesticides system is a Microsoft .NET and an AS/400 system that aids in 
managing these duties. 

2012 State of Information Technology in Missouri 


Animal Care System 

The Animal Care System is used to ensure that 
dogs and cats, specifically those under the care 
of breeders, pet sitters, intermediate handlers, 
dealers, exhibitors, hobbyists, boarders, retail 
pet stores, animal shelters, rescue operations 
and municipal pounds, receive adequate care, 
shelter, health care and proper socialization. The 
Animal Care System is used on laptops by Animal 
Health Division to capture information on routine 
inspections, complaints and inquiries while in 
the field. The system is used in the office for data 
processing to issue licenses and maintain data and 
enforce mandated regulations. More than 2,300 
facilities are licensed and or registered by the 
department annually. The system uses .NET and 
Microsoft Access technologies. 

Feed and Seed System 

The Feed and Seed system uses a combination 
of Microsoft .NET, Microsoft Access and AS/400 
technologies to help the Plant Industries Division 
ensure correct labeling on packages of feed and 
seed. More than 61 ,000 test results are managed 
via the system annually. 

FQLIMS (Fuel Quality - LIMS) 

The Fuel Quality Program, part of the Weights 
and Measures Division, administers the fuel 
quality law through inspection, analysis and 
enforcement to help ensure consumers are 
purchasing quality motor fuels. Fuel samples 
are collected by field personnel and submitted 
for testing. The petroleum laboratory analyzes 
gasoline, kerosene, heating fuels, diesel fuels and 
alternative fuels including biodiesel and E85 fuel 
ethanol to make certain they meet state quality 
and safety standards. There are more than 9,200 
samples obtained and tested through fuel quality 
inspections annually. FQLIMS is a Dbase system, 
with .NET and Microsoft Access components, that 
manages sample results. 

Petroleum Station Inspection System 

This system maintains data on safety and 
device inspections of above ground storage 
tanks, service stations, refined fuels bulk storage 
facilities, marinas, airports, barge and pipeline 
terminals, bulk delivery trucks and other retail/ 
wholesale locations. Currently, the Weights and 
Measures Division regulates nearly 2,825 facilities 
of various types. This system uses Microsoft .NET 


WinWam allows Device and Commodity inspectors 
to capture field inspections electronically. Data 
from more than 8,500 inspections is entered into 
this system annually. This system uses Microsoft 
Access technology. 


Brands Book 

Branding is one of the oldest and best ways to 
permanently identify livestock. It serves as an 
excellent safeguard against livestock theft, loss or 
dispute. Livestock brands used in Missouri are now 
accessible and searchable online at 
MDA no longer prints and mails copies of the 
Brand Book to livestock owners each year, saving 
over $1 1,000 annually. 

State Fair Concessionaire Contract System 

The State Fair Concessionaire Contract system 
is used to manage and maintain contracts for 
concessionaires during the annual Missouri State 
Fair event. This project converts the application 
from AS/400 to Microsoft .NET technology. 
Modernizing the system minimizes the time to 
deliver system changes to MSF and lowers system 
maintenance costs. 

2012 State of Information Technology in Missouri 






registered with AgriMissouri 




via the Feed & Seed system 


facilities licensed or registered in the 




anually in print and 


WinWam allows 
inspectors to enter 




2012 State of Information Technology in Missouri 



Feed and Seed Samples Publishing 

This project will create an automated process for feed and seed sample results to be published and 
searchable on the web. This eliminates mailing the results to the customers and fulfills state regulations 
regarding publishing. 

Grain Business Licensing (ExamHand) 

ExamHand is a Microsoft Visual Foxpro system which will replace 2 AS/400 systems and a paper process 
allowing MDA to efficiently and accurately license and audit grain businesses which operate in the state. 
ExamHand is used by 1 2 other states which is helpful as MDA often regulates companies that work across 
state lines. 


USALims is a laboratory information management system to replace a legacy AS/400 system. The 
system will manage data related to specimens, accessions, test results, etc. It provides automated report 
generation, distribution and auditing. 

Motor Oil Sampling System 

This new Microsoft .NET system will capture 
sample information, capture lab test results and 
report and manage regulatory requirements. 
This will replace a labor-intensive method, 
reducing processing times. 


USAPIants will replace 7 AS/400 applications 
and help automate seed and fertilizer 
registration and oversight. 

2012 State of Information Technology in Missouri 




The Missouri Department of Corrections (DOC) supervises and provides 
rehabilitative services to adult offenders in correctional institutions and Missouri 
communities to enhance public safety. 


ITSD-DOC performs application development on behalf of the DOC using Java technology. There are also 
RPG/AS400 systems in place that will one day be converted to web-based Java applications. 

Critical Systems 

Law Enforcement Notification System (LENS) 

LENS is a JAVA system for law enforcement agencies that allows authorized users to run an inquiry 
on any offender under the supervision of DOC through a secure internet connection at no cost. Basic 
identifying information (including photos), current offense, current location (or last known address) 
and supervision contact information are a few examples of the information available. In addition, 
agencies may subscribe to receive electronic notification when selected events of interest occur 
during a specific offender's incarceration, such as upcoming parole hearings, escapes and releases. 
LENS has 289 agencies enrolled, 4,431 agency users enrolled and 6,229 subscriptions to events. 


Missouri Corrections 
Integrated System (MOCIS) 

MOCIS is a JAVA system that will ultimately 
replace the majority of the offender 
management systems for DOC. The first 
modules in MOCIS were implemented in 
March 201 0. Additional modules are scheduled 
for implementation over the next several years. 
MOCIS currently has over 1 1,190 active users. 


Offender Web Search 

The Offender Web Search (OWS) application 
written in JAVA is a public website that 
allows the public to search for information 
about offenders under active supervision of 
DOC. This information includes identifying 
information, offense information and contact 
informat ion for the supervising DOC location. 

Offender Management Systems (OPIl) 

DOC utilizes offender management systems including OPIl, MOCIS and ARB to manage offenders both in 
Missouri institutions and in the community. OPIl has been in production since 1 998 and is a RPG/AS400 
based system that is customized to the DOC business processes. OPIl contains 562,739 total offender 
records and 125,953 active offender records. MOCIS will eventually replace OPIl. 

2012 State of Information Technology in Missouri 


Automated Road Book (ARB) 

ARB is a 2005 Java system that allows Probation and Parole staff to log case notes for offenders under their 
supervision. Through ARB, over 2 million user-entered case notes are recorded annually. 

f ^» Puppies for Parole System 

The Puppies for Parole program is a partnership between DOC and 
animal shelters in which offenders train dogs to increase the likelihood 
that the dogs can be adopted. The Puppies for Parole system tracks 
animal shelters and dogs participating in the program. It also includes 
a public-facing application to promote the dogs that are actively being 
trained so the general public can view the dogs available for adoption. 

Accomplishments Projects 

Missouri Vocational Enterprises 
MVE Punchout 

MVE released a new online ordering system 
(Punchout) specifically for the University of 
Missouri and its networks. This online system 
opens the door for MVE to sell their products 
within the University of Missouri procurement 
system, called "Show Me Shops." 

OMS (Office Management System) 

The project will convert documents from the 
legacy word processing system, OMS, on the 
AS400 to RTF format and retire the legacy system. 
This standardizes on a modern platform and 
reduces costs. Over 6,200 documents have been 
converted thus far. 

MOCIS Module for Healthcare 

DOC is statutorily obligated to provide basic 
health care at the same level as the non- 
incarcerated community. The MOCIS Healthcare 
module will be implemented in 2013 and is 
comprised of four areas of care: medical, mental 
health, substance abuse treatment and sex 
offender treatment. 


DOC encourages visitation of incarcerated 
offenders by family and friends as it promotes 
rehabilitative efforts. Two JAVA systems will 
help DOC in this effort. One captures pertinent 
information from persons requesting to visit an 
offender. This will reduce request processing time 
for citizens and DOC staff. 

OPIl FFVP Document Conversion 

This project automated the conversion of OPIl 
Final Form (FFVP) Documents into a Document 
Management system to support a paperless 
office. This automated process has converted over 
892,000 documents that can contain 1 to 50 pages, 
saving staff time. 

A second system is designed to enhance safety in 
facilities - helping ensure that visitation privileges 
are granted appropriately. One global visitor record 
will capture and track all visitation privileges of 
any person, improving staff productivity and 

2012 State of Information Technology in Missouri 



Economic Development 

The Department of Economic Development (DED) leverages our competitive 
advantages and delivers strong economic growth for Missouri. 


Web and Application development by ITSD-DED occurs in the Microsoft.NET environment in conjunction 
with a variety of third party software applications for web content management. 

The Public Service Commission (PSC) regulates investor-owned electric, natural gas, steam, water and 
sewer and telephone companies. The PSC remains unconsolidated and houses an IT unit within its 
organizational structure. 

Critical Systems 

Electronic Job Board is DED's Division of Workforce Development (DWD) labor exchange system and 
public website. It is an electronic job board (much like Monster or Career Builder) allowing 
employers to post jobs and search for suitable candidates and job seekers to post their resumes 
and find employment. The system is also used by unemployment benefit recipients to complete 
their mandated four week reporting. 

Workforce Programs 
%P (Toolbox2 -TB2) 

TB2 is the case management system used by 
DED staff and its Workforce Investment Board 
(WIB) partners. It allows them to manage the 
enrollment of job seekers in state and federal 
workforce programs (for example, WIA, Wagner 
Peyser, TRA and METP) and track the use of 
services provided under these programs. 
This third party Oracle-based software has 
been heavily customized for use in Missouri. 
Monthly, quarterly and yearly reports are 
generated from the data in the system to meet 
federal reporting requirements. 

Tourism Website is a critical component in Missouri 
Division of Tourism's (MDT) effort to bring 
tourists and tourism dollars into Missouri. 
The website allows users to find desirable 
attractions and events through an appealing 
and accessible design. The website, based 
on the DotNetNuke platform, is operated 
by MDT with support from a contracted 
partner. There are also a number of ways that 
tourists can interact with MDT through social 
media. Tourism-related businesses are able to 
upload profiles and events and market their 

2012 State of Information Technology in Missouri 


Tax Credits (Customer 
Management System - CMS) 

Workforce Information 

CMS is used internally to track awarded and 
redeemed tax credits. Currently all of the 
state's tax credits are tracked via CMS, with the 
exception of those belonging to the DIFP and 
DOR. There are 75 tax credit programs from six 
departments in the system. 

The Missouri Economic Research and 
Information Center (MERIC) uses the Workforce 
Information Database to maintain and 
update employment statistics, labor market 
information, business listings and related 
economic and demographic data. 

Utility Rates and Hearings (Electronic Filing and Information System - EFIS) 

EFIS is a public, web-based document management system that integrates automated process 
management, imaging and content management into a central electronic repository for commission 
cases, complaints, inquiries, tariff/rate case filings, staff reports, commission agendas and orders. The EFIS 
application accommodates approximately 7,000 internal and external users. 

Jobs.Mo.Gov, Missouri's jobs board, is a re-development The website 
is much more user-friendly and includes new, valuable information and videos for job seekers and 
employers. New components of the website include: 

♦ "It's ALL about YOU" developed in partnership with the Department of Labor and Industrial 
Relations, is designed to improve the marketability of those who have been unemployed long-term. 

♦ Burning Glass Technology - job spidering technology that results in a larger number of job openings. 

♦ ACT'S National Career Readiness Certificate (NCRC) is a credential that demonstrates achievement 
in certain levels of workplace employability skills in Applied Mathematics, Locating Information and 
Reading for Information. 

♦ Talify's services have been incorporated into J0BS.M0.GOV allowing job seekers to connect 
with career and volunteer opportunities by identifying top performers by interest, experience, 
geographic preference and behavioral strength. 


2012 State of Information Technology in Missouri 


CMS Enhancements 

Various system enhancements reduce the staff time needed for tracking tax credits. 

Industry Portals 

Targeted industry portals help promote key industries identified by the state's Strategic Plan for Economic 
Growth. Five portals were launched for"Advanced Manufacturing,""BioSciences,""Energy Solutions," 
"Health Sciences and Services," and "Information Technology". These portals promote Missouri as the best 
place to expand or relocate a business in that industry. 

Missouri Education and Career Hotlink (MECH) Rewrite 

The new MECH system expands available services to a much wider audience beyond only WIA participants. 
This allows anyone to explore information about jobs, occupations, qualifications and courses offered by 
educational institutions throughout Missouri. 

W Governor's Joplin 
IaIIaIIaI« Challenge Website 

The Governor's Joplin Challenge website 
was used to promote a partnership between 
DED, the Joplin Area Habitat for Humanity 
and Missouri's major athletic organizations, 
to build 35 new homes in Joplin to assist in 
the city's recovery from the 201 1 tornado that 
devastated the area. The visually appealing 
website allowed volunteers to sign up to build 
homes with Missouri's athletic organizations 
and donate to the cause. 


Enhanced Enterprise Zone (EEZ) System 

DED administers the Enhanced Enterprise Zone 
(EEZ) tax credit program. EEZs are specified 
geographic areas designated by local governments 
and certified by DED. Eligible businesses can 
receive tax incentives for locating or expanding 
operations in distressed areas. Changes in 2010 
Census block group geography and newer 

I II II 1^ WorkReady 
IAIiAIiAI* Communities 

The Missouri WorkReady Communities 
Portal informs employers, chambers of 
commerce and city/county officials on the 
national Certified Work Ready certificate 
and opportunities available to Missouri 
communities. Successful communities that 
use the program and corresponding website 
will receive certification in the program, 
national and local recognition, and be able 
to take advantage of services offered by 
state and federal programs for those certified 

estimation methods will require that the 
system be modified. 

Industry Portals 

Targeted industry portals for "Financial and 
Professional Services" and "Transportation" are 
scheduled for launch in 201 3. 

2012 State of Information Technology in Missouri 



Elementary & Secondary Education 

The mission of the Missouri Department of Elementary and Secondary Education 
(DESE) is to guarantee the superior preparation and performance of every child in 
school and in life. 


System development by ITSD-DESE occurs in the Microsoft.NET, Microsoft SQL and SharePoint 
environments. This standardization has allowed ITSD-DESE staff to be more effective and efficient as they 
work to provide DESE core business functionality. 

Critical Systems 

Adult Learning 

The GED system, developed in-house on the 
Microsoft.NET platform, allows individuals, 
colleges, universities, verifying services 
and employers to view GED transcripts and 
Individuals to make GED payments. AWARE 
is third party software that allows Vocational 
Rehabilitation (VR) staff to effectively track, 
coordinate, communicate, analyze, plan and 
budget complex services for approximately 
30,000 VR cases. 

School Data (MCDS & MOSIS) 

The Missouri Comprehensive Data System (MCDS) 
allows the public to view a wealth of data on 
Missouri's school districts and students on the 
MCDS public website. MCDS also has an internal 
component for DESE staff and a secure extranet 
for school districts to view data. MCDS runs on the 
Microsoft SharePoint platform. 

The Missouri Student Information System (MOSIS) 
is third party software that allows school districts 
to upload data to DESE and allows DESE to 
manage that data. 


The Educator Certification system allows all 
educators, both new graduates and existing, 
to submit online applications for certification. 
This includes the ability for educators and 
administrators to upgrade certifications and 
allows schools and districts to access the 
certification information they need. In the past 
year more than 69,893 certificates have been 
processed online. 

Grants Management (ePeGS) 

The Electronic Payments and Electronic Grants 
System (ePeGs) tracks the budget, plans and 
expenditures for all grants and creates grant payment 
data. The Payment Management System maintains, 
processes and calculates the highest majority of all 
payments made by DESE. The Foundation Formula 
application is also a system critical for maintaining 
and calculating the factors involved in State of 
Missouri payments to Local Education Agencies. 

2012 State of Information Technology in Missouri 



ASBR Rewrite 

This project standardized an existing Annual 
Secretary of the Board Report (ASBR) system to the 
Microsoft .NET technology. The improved system is 
saving $50,000 annually in licensing costs, reduces 
risk and saves PTE time. 

Database Standardization 

Standardization on the MS SQL database 
environment has resulted in increased productivity 
for ITSD-DESE developers, reduced risk of system 
failure, and cost avoidance of more than $1 6,000 
per year. 

Educator Certification 

DESE is required to perform background checks on 
all users in the certification system to comply with 
state regulations. They started the process in March 
An automated process was created within the 
educator certification system to submit the records 
to Missouri State Highway Patrol (MSHP). This saves 
660 hours of staff time annually. 

Mainframe Retirement 

DESE's last remaining mainframe apps, the WIA 
(Workforce Investment Act) and GED systems, were 
migrated from Mainframe technologies, bringing to 
an end their 30+ years of use of this technology. 

DESE systems now operate in a VB.NET SQL 
environment and ITSD-DESE developers all use 
Team Foundation Server 201 as a code repository 
and collaboration platform. This standardization 
saves money, increases the productivity of 
ITSD-DESE developers, reduces risk for systems and 
makes it easier to integrate systems and 
move data. 


ePeGS Enhancements 

Enhancements to ePeGS will improve the way 
that local education agencies (LEAs) use the 
system, creating efficiencies for them and 

Reporting Platform Standardization 

This project will consolidate and standardize 
all DESE reports onto a common development 
platform (SSRS). This standardization 
saves money, increases the productivity of 
ITSD-DESE developers, makes it easier to 
integrate systems and easier to report 
on data. 

2012 State of Information Technology in Missouri 



Health & Senior Services 

The Department of Health and Senior Services (DHSS) is the leader in promoting, 
protecting and partnering for health for Missouri. 


ITSD-DHSS developers have expertise working in Oracle PL/SQL, PHP, electronic health data exchange, and 
Microsoft.NET systems. They maintain and develop the systems that allow the department to perform its 
core functions. 

Critical Systems 

Women, Infants and Children 
MH (WIC) Info Network System 

The WIC Information Network System, a data 
system built on SQL server and Microsoft .NET 
allows DHSS to certify and issue benefits, food 
and nutrition education to categorically eligible 
women, infants and children. 

Public Health Event Detection (ESSENCE) 

The Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) 
system inputs electronic emergency department (ED) data for the purpose of syndromic surveillance. 
Syndromic surveillance is the use of non-traditional data sources in order to detect public health events 
earlier than possible with other methods (laboratory confirmed diagnosis or physician diagnosis). 
Examples of syndromic surveillance data include over-the-counter drug sales, laboratory report orders 
and absenteeism rates. Missouri conducts syndromic surveillance using electronic hospital emergency 
department (ED) visits. ESSENCE can also be used for situational awareness during known health events 
by querying all ED visits for a particular syndrome or by keyword (such as carbon monoxide, animal bite, 
injury, etc). There are currently over 430 users of ESSENCE throughout the state who are either public 
health authorities or staff from hospitals that send electronic emergency room data. 

Missouri Electronic Vital 
Records System (MoEVR) 

MoEVR supports registration of Missouri vital 
events for the department and other users 
such as funeral directors, attending physicians, 
medical examiners and birthing facilities. 

Immunizations System (ShowMeVax) 

ShowMeVax is a web-based (VB.Net) application used by health care providers to view, record and 
track immunizations in the state immunization registry for clients they serve. There are 3,787 users 
from 821 health providers, local public health agencies and schools throughout the state utilizing 
the registry. 

2012 State of Information Technology in Missouri 



Immunization Interoperability 

This project developed the interface for 
providers to submit immunizations to the 
State Immunization Registry electronically 
using standardized Health Level Seven 
(HL7) messages. As of August, the State 
Immunization Registry was 265,000 doses 
ahead of this time last year because of the 
automation produced by this project. 

Online Order Forms 

Orders for Back 2 School Immunization forms 
used by schools, general immunization forms 
used by health professionals and West Nile 
Virus educational materials used by health care 
professionals can now be ordered online. This 
saves order form mailing costs and reduces 
processing time. 

Health Blogs 

New rural health and oral health websites 
and blogs are used to promote the health of 
Missourians. Mobile Optimization 

The website was optimized 
to allow citizens the ability to obtain health 
information from their mobile devices. 


users of the Kin*— 

, / O / ShowMeVax App 


health providers, local 
health agencies & 

o o <^ <^ o <^ <^ o <^ <^ 

o o <^ <^ <^ <^ <^ <^ <^ <^ 




2 processed on caregivers 

= 10,000 caregivers 


2012 State of Information Technology in Missouri 


Family Care Safety Registry (FCSR) Modernization 

The FCSR legacy system was modernized from DELPHi to a web-based system (Background Screening 
and Employment Eligibility System - BSEES).The system works to promote family and community safety 
by providing background information on potential caregivers. Approximately 86,000 prospective new 
caregivers register each year and approximately 300,000 background screenings are processed on 
caregivers each year. 

Grant Resources and Opportunities Warehouse (Grow-Mo) 

Grow-Mo is a SharePoint site developed by DHSS that allows state agencies to coordinate and 
communicate with regard to grant writing and grant opportunities as never before possible. 


Child Care System Modernization 

This project will modernize the child care legacy system from DELPHI technology to Microsoft.NET. 

Missouri Information for Community Assessment (MICA) Modernization 

MICA is a web-based data query system for health statistics and data. Broad coalitions of stakeholders rely 
on MICA as their primary source for obtaining accurate, reliable health statistics for the state of Missouri 
and its 1 15 counties. Legislators, consumers, health care providers, business coalitions, local public 
health agencies, community organizations, health programs, community planners, researchers and other 
state agencies use the MICA tools for a myriad of reasons including conducting health assessments, to 
seek federal and other sources of funding, and to measure and evaluate progress of current initiatives. 
Modernization of this legacy system will create a common data architecture, for accepting and 
disseminating data for public health programs. 

2012 State of Information Technology in Missouri 



Higher Education 

The Coordinating Board for Higher Education (CBHE), the Missouri Department of 
Higher Education (MDHE), and the state's institutions of higher education will work 
collaboratively to support a diverse system of affordable, accessible, high-quality 
educational institutions that demonstrate student learning and development, 
encourage and support innovation, foster civic engagement, enhance the cultural 
life of Missourians and contribute to economic growth. 


ITSD-DHE developers have expertise in Java and wori< to maintain and develop the systems that allow 
MDHE to perform its core functions. 

Critical Services 

Financial Assistance for Missouri Undergraduate Students (FAMOUS) 

FAMOUS is used to administer financial aid for Missouri Students attending Missouri's Private 2 and 4 
Year, Public 2 and 4 Year and Other Nonprofit Post-Secondary Institutions (PSIs). FAMOUS is used by 
PSIs to request awards and by High Schools to assist students in preparation for attaining grants and 
scholarships. Awards totaling more than $48 million for A-i-, Access Missouri, Bright Flight and Ross 
Barnett Scholarship Programs were distributed to 62,430 students attending Missouri PSIs thus far 
for the 201 2 fall semester via FAMOUS. 

^jjp Program Inventory System 

This system is used to maintain a database of 
demographical information about institutions 
of higher and continuing education in 
Missouri, their available course offerings 
and degree programs. This database is 
the foundation for a public-facing web site 
search used by persons seeking information 
about higher education offerings throughout 

l^^/pj^l Proprietary Schools System 

This system is used to obtain student 
enrollment and student exit information for 
training and courses offered by proprietary 
schools. Proprietary School personnel and 
students are able to enter student enrollment 
data and student exit data. The application 
provides useful search tools for both MDHE 
and proprietary schools. 

2012 State of Information Technology in Missouri 


f A Customer Relationship 
B'A Management System 

Publications System 

Publications is an online ordering, fulfillment 

Tracks visits to MDHE, contacts, requests for 

and inventory system for MDHE publications 

speakers and workshop registrations. 

available to constituents. 


FAMOUS Fund Source Enhancements 

These enhancements allow additional funding sources and funding appropriations to be added and/ 
or modified mid-year for all programs administered through FAMOUS. The project streamlined funding 
allocations and reporting for all award programs, eliminated manual tracking and reporting and 
eliminated manual fund reconciliation. Website 

The website helps raise awareness of the importance of school readiness, the need for 
quality early learning opportunities and the role of family and early childhood programs among parents, 
professionals and community leaders. 

Program Inventory System Upgrade 

The Program Inventory System was updated to JAVA JSF from an unsupported Websphere platform using 
JAVA SWING GUI. This ensures system sustainability and increases IT staff productivity. 

Student Portal 

The Student Portal provides a platform for MDHE to communicate about financial aid and other 
college-related information with the people who need that information most - students and their 

In addition to the above conveniences afforded to students and their families, the Student Portal is 
expected to eliminate inefficient phone calls and mailings for MDHE. 


♦ Access information about how to prepare for and pay for college. 

♦ Access information about college degree and program offerings. 

♦ Access information about financial aid and scholarship offerings and the FAFSA process. 

♦ Check financial aid and scholarship eligibility and payment status. 

♦ Update financial aid application information. 

♦ Receive notifications and communicate with MDHE. 

2012 State of Information Technology in Missouri 



awarded through A+, Access Missouri, Bright Flight and Ross Barnett Scholorship Programs 



Academic Program Actions 

An automated process to receive and track 
proposals by higher education institutions for 
new and changed curriculum (academic program 
actions) is being developed that will replace a 
paper process. 

Program Inventory and Degree Search 

The college degree search available on the 
MDHE website is being updated with improved 
functionality and accessibility for all devices. 

2012 State of Information Technology in Missouri 



Insurance, Financial Institutions 
and Professional Registration 

The mission of the Missouri Department of Insurance, Financial Institutions and 
Professional Registration (DIFP) is to efficiently and effectively encourage a fair and 
open market for consumer service industries. 


ITSD-DIFP developers have expertise working in Oracle, Visual Basic and SharePoint.They maintain and 
develop many of the systems that allow DIFP to perform its core functions. 

Critical Systems 

Professional Registration 
System (PROMO) 

PROMO is used by The Professional Registration 
Division of DIFP when performing licensing 
and practice review functions. DIFP's 40 
professional boards and commissions license 
and regulate the activities of approximately 
430,000 individuals representing 240 different 
trades and professions. This system processed 
approximately 46,000 applications and 1 91 ,000 
biennial renewals during 2012. Of those 
1 91 ,000 renewals, approximately 1 1 0,000 were 
performed through the online renewal portion 
of the PROMO system. 

Optical Imaging System 

The Optical Imaging System indexes the data stored in the PROMO system and provides electronic 
document retrieval for all 40 professional boards. This system is currently a repository for over 18 million 
images with approximately 1,000,000 to 1,500,000 images being added annually. 

2012 State of Information Technology in Missouri 


V9 Cash Receipts System 

The Cash Receipts System tracks and 
coordinates incoming revenues and 
reimbursements with invoices and electronic 
funds transfer. 

Insurance Invoicing 
System (MIDIS) 

MIDIS is used to create, track and maintain 
5,000 invoices annually. 

Integrated Regulatory 
Cj| Database Systems (IRDS) 

IRDS supports the Division of Insurance's 
day-to-day administrative functions and 
processes, including communications 
with the National Association of Insurance 
Commissioners (NAIC). 

Taxation System 

The Taxation System records, tracks and 
processes the annual tax responsibilities for 
Missouri insurance companies, surplus lines 
producers and captive insurance companies. 



E-docs is a central, secure repository for many request forms and approval documents required internally 
by DIFP. E-docs converted sixteen paper forms to electronic ones using SharePoint, InfoPath, email and 
workflows. E-docs allows for ease of tracking the status of a document and notification to users if they 
have requests which need their attention. E-Docs is a green initiative saving DIFP almost $45,000 annually 
in FTE and paper costs. 

Legal Tracking System 

This SharePoint application is designed to meet the needs of Insurance Division Legal Section. The 
application uses document sets, workflows, alerts and spreadsheets to aid the Legal staff in the tracking 
and reporting on legal cases and issues. This central, secure repository for all legal documents is saving 
$1 6,000 annually in FTE and paper costs. 

Title T-6 E-Submission 

This project automated reporting of title companies, promoting compliance, increasing revenues and 
eliminating errors. The system allows industry members to complete a standard PDF form and email the 
PDF to DIFP Among its features, the system programmatically extracts the data from the PDF, validates the 
data and stores data into the database without the need to manually key the data. 

2012 State of Information Technology in Missouri 



Database Standardization 

This project will consolidate and standardize DIFP databases to the MS SQL platform. This standardization 
saves money and increases the productivity of ITSD-DIFP developers. 

Deductible Option Surcharge (DOS) Assessments 

A method for emailing DOS assessments is being developed to replace a paper mailing. 

Medical Malpractice Collection Automation 

An online portal will allow the industry to report medical professional liability claims. 

Professional Registration Licensure System 

The existing licensure system for Professional Registration (PROMO) went into production in 1999 and 
serves all 40 boards. The process for procuring a modern commercial-off-the-shelf (COTS) solution is 
underway. The goal of this multi-year project is to upgrade the functionality of the system while providing 
for a more modular approach in meeting the needs of the individual boards. The future system will 
improve usability for the state's approximately 430,000 licensed professionals and employ more efficient 
self-service functionality. 

2012 State of Information Technology in Missouri 



Labor and Industrial Relations 

The Department of Labor and Industrial Relations (DOLIR) works to promote 
industry and labor and protect the rights and safety of Missouri's workforce. 


ITSD-DOLIR application development occurs largely in the Mainframe/COBOL DB2 environment. There are 
public-facing Java/Websphere applications that complement those Mainframe applications. Other web 
application development is conducted in classic ASP and Microsoft .NET. 

Critical Systems 

Unemployment Benefits System 

This system is used to process unemployment benefit payments to unemployed Missouri workers. The 
system facilitates prompt payment of unemployment benefits to eligible claimants via direct deposit, 
debit card, or check as necessary. The system processes Combined Wage Claims (CWC) for unemployed 
workers who have wage credits in other states, claims for federal workers and former members of 
the military. It also manages child support withholding, SSN and alien verification, Form-1 099s for 
claimants, the imaging of paper claim forms, work search verifications and waivers, tax withholding 
requests, adjustments to claims, confidential information requests, and images documents. This system 
Is being replaced during the UIM project described below. 

Unemployment Tax System (Contributions & USTAR) 

The Contributions (Tax) Application and USTAR are used to handle the collection of Unemployment 
Insurance (Ul) taxes from employers in the state. The system provides a means to establish and maintain 
accounts for employers, calculates tax rates and makes liability determinations. The system processes 
quarterly Contribution Wage (CW) reports, payments from employers, adjustments, refunds to employers 
and benefit charges. These systems are being replaced during the UIM project described below. 

Workers' Compensation System (AlCS) 

The Automated Integrated Claims System (AlCS) assists in administering the Missouri Workers' Compensa- 
tion Law and applicable rules. The system captures images and data from required documents such as First 
Reports of Injuries, Claims for Compensation, Answers to Claims for Compensation, Notice of Commence- 
ment/Termination of Compensation, medical records and documents relied upon by administrative law 
judges in approving Compromise Stipulations of Settlement and issuing awards on disputed cases. AlCS was 
developed primarily with the 2E development environment and resides on the System i (AS/400), utilizing 
DB2 relational database management system. 

2012 State of Information Technology in Missouri 




Through 10,117 identified misclassified workers 



E-TRANSCRIPTS reduced the printing of nearly 



Electronic Transcripts 

The Electronic Transcript project and 
improvements to the Remote Claims Processor 
program resulted in reduced mailing costs. 
Approximately $20,000 per year in mailing 
costs has been eliminated. 

Contributions Enhancements 

During the past year, numerous manual 
processes were automated for Division of 
Employment Security Contributions, saving an 
estimated 284 days of staff time per year. 

Online Forms 

Several online forms were developed to 
reduce mailings and paper processes 
including one that allows persons to 
report worker misclassification. 

This website is a result of collaboration 
between MDA and DOLIR and is intended to 
reduce injuries and fatalities that occur on 
family and commercial farms. 

2012 State of Information Technology in Missouri 


State Information Data Exchange System (SIDES) 

SIDES was implemented 9/20/1 2, and in its first week of production, successfully sent 5,340 employee 
separation records to employers (containing details provided by claimants on jobs departed), and 
processed 302 employer claim responses. The project manager on the national SIDES team has 
praised Missouri for being ahead of other states with this initiative. Previously, these processes 
required data to be printed on forms, stuffed in envelopes and physically mailed, with responses 
returned by fax or mail and DOLIR staff manually scanning the documents. In addition to elimination 
of delays due to mail delivery time, this project is saving Missouri citizens the costs of paper, 
envelopes, printing, postage and staff time. 

Liable Agent/Data Transfer (LADT) 

The project developed programming to expand 
the use of incoming (agent) data in the Liable/ 
Agent Data Transfer (LADT) available through 
the Interstate Connection Network (ICON). 
This improved the recovery of overpayments, 
prevented some overpayments and identified 
MO residents in need of re-employment services. 
The preparation and processing of overpayment 
recovery letters sent to other states previously 
took hours and now takes minutes. Other states 
have expressed interest in the Missouri process. 
Cross match reports ensure that multiple states 
are not paying for the same claim, the claimants 
are participating in the correct program, and the 
correct state is paying for the unemployment 
insurance benefits claim. 

Worker Misclassification Assessment (1099 

ITSD and Labor worked together to create an 
assessment to help potential misclassified workers 
identify 1099 Fraud. Because of these efforts, 
Missouri has identified 1 0,1 1 7 misclassified 
workers in Fiscal Year 201 2, a 5,1 96 percent 
increase from 2008 (1 91 misclassified workers 

Workers' Compensation Awards 

This project provided for the electronic capture, 
validation and delivery of Workers' Compensation 
awards to recipients providing email addresses. 
To date, over 700 awards have been sent 
electronically. This project saves staff time, paper, 
postage and mail delivery time and provides better 
customer service. 

Projects Content Management 

The website is being converted to 
utilize the Drupal Content Management system. 
This will allow DOLIR employees to update the 
website directly, eliminating the need for ITSD 
intervention in that process. 

Unemployment Insurance Modernization 

A multi-year UIM project will reduce risk to the 
State from operating the current legacy Ul Benefits 
and Tax systems. It will also reduce mailing 
costs, decrease paper usage, reduce returned 
mail, reduce claims processing time and reduce 
contribution wage report processing. 

2012 State of Information Technology in Missouri 



Mental Health 

The Department of Mental Health (DMH) provides prevention, treatment 
and promotion of public understanding for Missourians with mental illness, 
developmental disabilities; drug, alcohol and gambling addictions. 


ITSD-DMH performs application development primarily in the Microsoft .NET environment. 

Critical Systems 


CIMOR, used by state facilities, regional offices 
and all contracted provider organizations, 
collects and manages information about 
receiving treatment from DMH and 
DMH contractors. 


Tracks consumers and their information 
including such things as diagnosis, 
treatment plans and other critical health 
care information 

Contains all vendor contract information 
related to consumer care 

Creates professional claims submitted 
to medicaid for services rendered by the 

Submits requests to OA's accounting 
system to process checks for department 

Provides storage of data and information 
used for reporting and data analysis 

Tracks department funding and program 

Claims Management System 

CMS creates and submits DMH Facility 
Healthcare Claims to Medicaid, Medicare and 
insurance companies. Unlike CIMOR's internal 
claims which processes only professional 
claims for Medicaid, CMS is designed to submit 
and process all types of health care related 
claims, professional, inpatient, outpatient, 
ancillary and dental claims. 

CMS is loosely connected to CIMOR and uses 
the same electronic data processing as CIMOR 
for sending and receiving HIPAA Compliant 
Claims and Electronic Explanation of Benefits 

Creates and submits claims for 34 DMH 
facilities and can be used to support contract 
provider billing in the future. 

Bills approximately $1 25 million annually - 
14% of the department's total billings. 

Is HIPAA compliant and supports the latest 
diagnosis standards. 

2012 State of Information Technology in Missouri 



Event Management Tracking System 
(EMT 2.0) 

EMT 2.0 tracks all events occurring in DMH 
facilities and provider sites relating to consumers, 
personnel issues, environmental issues, etc. This 
information is used to report to outside entities 
as well as conduct risk management and QA 
controls. EMT 2.0 updated and improved EMT 
1 .0. The improved EMT 2.0 includes simpler 
screen navigation, streamlining of the data being 
collected and improved integration with CIMOR. 
DMH contract providers will be able to enter their 
own events into CIMOR in the near future using a 
Web interface. 

Wireless LANs 

Wireless local area networks were installed at CPS 
hospitals to enable tablets to use the EMR system. 
This will allow DMH medical staff to enter and 
view information at the point of service, increasing 


Electronic Medical Records (EMR) 

An electronic medical records system specifically 
designed for psychiatric services is being 
developed. Several sites are piloting this effort 
which will be expanded to all Division of 
Comprehensive Psychiatric Services (CPS) inpatient 
adult facilities. EMR allows DMH medical staff to 
enter and view information at the point of service, 
increasing productivity. 


The Department of Health and Human Services 
(DHHS) published a Final Rule under the 
Administrative Simplification provisions of the 

Health Insurance Portability and Accountability Act 
(HIPAA), which mandated changes to Diagnosis 
Code Sets used for Medicaid/Medicare billing and 
for all HIPAA transactions. The Final Rule mandates 
use of the new code sets for dates of service from 
October 1 , 201 3 and after. This is a federal mandate 
with which all U.S. healthcare entities covered 
by the HIPAA laws must comply. This will affect 
CIMOR and other medical billing systems. 

Missouri Employees Learning System 

MELS is being developed using the open-source 
Moodle platform and will replace the existing 
eLearning online learning management system. 
MELS is customizable, allowing greater flexibility in 
the development of training courses and provides 
tracking and reporting capabilities. 

Pharmacy System 

The Meta Pharmacy Systems software solution 
will replace the existing legacy pharmacy 
software Quadramed.The META software Is 
being customized for Fulton State Hospital which 
processes 1 .9 million doses of medication and over 
$1.5 million in Medicare Part D reimbursements 
annually. Once the Fulton site is completed, the 
META system will be replicated to the six other 
DMH pharmacy sites throughout the state. 

2012 State of Information Technology in Missouri 



Natural Resources 

The mission of the Department of Natural Resources (DNR) is to protect, preserve 
and enhance Missouri's natural, cultural and energy resources. 


ITSD-DNR performs application and web development on the Java/Websphere and Microsoft .Net 
platforms using both SQL and DB2 database platforms. There are also numerous distributed Microsoft 
Access solutions in place. Other web development is conducted using classic ASP technology. The Division 
of State Parks website employs Drupal, the open source content management system. 

Critical Systems 

A Campground Reservation 
System (CRS) 

This third party online transactional system 
Is used by the public to reserve State Park 
campgrounds and process online payments. 

ePermitting System 

ePermitting allows the public to apply for, pay 
for and receive Land Disturbance permits from 
DNR via an IBM J2EE JAVA and DB2 
web-based system. 

Environmental Sampling - Laboratory Information Management System (LIMS) 

LIMS stores data from sample analysis from Environmental Services Program (ESP) testing of Missouri 
waterways, air and soil for more than 200 different compounds, including E. Coli.The data is provided to 
the public via the website and is used to determine waterway/beach closures. This is a third 
party application with data residing in MS SQL. 

Soil & Water Quality - Missouri Soil & Water Information Management System (MoSWIMS) 

MoSWIMS tracks an annual $26 million cost-share program for soil conservation efforts within the state. 
Districts process contracts more efficiently and landowners see a faster turnaround on receiving their 
reimbursement check. This JAVA system was used by the State of Missouri's Drought Response team 
during the 2012 drought. 

Well Information Management System (WIMS) 

WIMS contains information on location, construction and some geology for most wells constructed after 
October 1 986 in the state. WIMS is a web-based JAVA system. 

2012 State of Information Technology in Missouri 


^^^k Air Quality - Missouri 

▲4k Water Quality- Missouri 

jB^^i^ Emissions Inventory 

^efP Clean Water Information 

System (MOEIS) 

System (MoCWIS) 

MoEIS is a JAVA system that manages 

MoCWIS is used by DNR to permit, track and 

information about regulated facilities. 

monitor facilities that discharge to waters 

enforcement classification, operating permit 

of the state. This JAVA system also tracks 

type and operating status for air quality. The 

modifications to the state's water quality 

system allows regulated facilities to input 


emissions data required by the EPA. 

Field Inspections - Assistance 
Compliance Enforcement 

ACE is a Microsoft .NET system that enables 
the Division of Environmental Quality to track 
assistance to facilities via environmental visits. 
Investigation of environmental concerns. 
Inspections for compliance and enforcement 
to return facilities to compliance. 

Hazardous Waste - Site Management 
and Reporting System (SMARS) 

SMARS is system used by the Hazardous Waste 
Program to register and track hazardous waste 
sites and clean-up operations across the state. 
This application is a candidate for conversion 
to a web-based application. It is currently a 
Microsoft Access solution with data residing 
within Access itself. 


DNR's Division of Energy currently manages 
grant funding dedicated to assisting 
low-income families in weatherizing their 
homes. The Missouri Weatherization Assistance 
Program (MoWAP) system allows DNR staff to 
review these invoices and approve payment 
through SAM II. MoWAP is a web based 
application written in JAVA. 

©Solid Waste Management - 
Fees and Taxes (FAT) 

FAT is an application used by the Hazardous 
Waste Program to track fees and taxes on 
hazardous waste generators, haulers and 
others dealing with hazardous waste. This 
application is a candidate for conversion 
to a web-based application and expansion 
to additional programs. FAT is currently a 
Microsoft Access front-end solution with data 
residing in DB2. 

2012 State of Information Technology in Missouri 



Permit Action Management 
System (PAMS) Modernization 

PAMS was modernized and standardized from 
an MS Access technology to Microsoft .Net. The 
system enables users to much more rapidly 
handle permit action management related 
business functions. 

ePermitting System 

The ePermitting system allows land 
disturbance permit holders to submit 
applications online. Previously paper 
applications were mailed. This system uses 
sophisticated self-service mapping techniques 
and saves the equivalent of 4 FTE in staff time 
versus the old system. 

ACE Modernization 

ACE was modernized to increase productivity. 

TRI Data Flow System 

The Environmental Protection Agency (EPA) has established an Environmental Information Exchange 
Network. This is a partnership among States, Territories, Tribes and EPA that allows these entities to 
exchange environmental information electronically, securely through the Internet using XML files. The 
exchange of environmental information is generically referred to as a "flow." This system established the 
Toxic Release Inventory (TRI) flow. In this case the flow of data is from the EPA to the state. This data flow 
increases the validation and accuracy of TRI data through the Exchange Network. 

LSI (Land Survey Index - Public Purchase) 

DGLS provides surveys, field notes and other documents to the land surveyor community. This 
project enabled the public to locate and purchase land survey documents online using a web 
application. After purchase, the documents may be downloaded and the surveyors are able to 
conduct research or other work more efficiently and at any time of the day or night. The completion 
of this project allows for the reduction of state staff time spent gathering documents and packaging 
for purchase by the public, reduction of telephone and email traffic containing requests and 
enables staff to concentrate on the work of preservation of land survey documents. When deployed 
in October, the ITSD-built Land Survey Index has been averaging about 21 orders per day. More 
importantly, the automation of the process is saving approximately 90 DNR staff hours per week. 

2012 State of Information Technology in Missouri 


The Land Survey Index processes an average of 


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©©©©©©©©©©©©©©©©©© 2 

©©©©©©©©©©©©©©©©©© a. 

©©©©©©©©©©©©©©©©©© WORK HOURS 

® Per week for DNR staff 


Capital Improvements Tracker 

The system used by Parks for requesting and 
tracking capital improvement projects will be 
modernized from a Lotus Notes, Access and 
Excel system to a MS .Net system to increase 


Environmental Information 
Exchange Network Data Flows 

Several projects will enhance DNR's 
capabilities to share data with other entities 
throughout the previously described 
Environmental Information Exchange Network. 

2012 State of Information Technology in Missouri 



Public Safety 

The Department of Public Safety (DPS) coordinates with public and private entities 
to assist with crime prevention and investigation, protect against threats of terror, 
ensure public safety and provide emergency response, care and recovery assistance. 


ITSD-DPS application development occurs on the Microsoft.NET platform. There are AS/400 legacy systems 
present that will be modernized to the .NET platform in the future. 

The Missouri State Highway Patrol (MSHP), Missouri National Guard and the Missouri Gaming Commission 
remain unconsolidated and employ their own IT units. 

Critical Systems 

1 Alcohol Licensing & Excise Tax Collection 

The Alcohol and Tobacco Control (ATC) Liquor License System tracks license information including 
owners, financial, legal description, violations, tax collection, keg registration, inspections, primary 
source and more. It is an AS/400 COBOL based system and is a candidate for modernization as 
resources permit. This system currently tracks 23,953 active liquor licenses. During FY 201 2, it was 
used to renew 23,763 licenses and collect over $30 million in excise taxes. 

^ Computer-Aided Dispatch 
and Records Management 
System (CAD/RMS) 

The Missouri Capitol Police (MCP) Computer- 
Aided Dispatch and Records Management 
System (CAD/RMS) is a Visual Basic application 
designed to help dispatch MCP resources to 
the daily activities in and around the Capitol. 
This system is used to track approximately 
40,000 calls and activities annually. 

Missouri Uniform Law 
Enforcement System 

MSHP provides the Missouri Uniform Law 
Enforcement System (MULES) to nearly 1 0,000 
criminal justice users statewide. The system 
processes millions of transactions each year 
- including driver and vehicle license checks, 
stolen vehicles, missing persons, probation/ 
parole and criminal history. 

2012 State of Information Technology in Missouri 


MSHP Computer-Aided 
Dispatch System 

MSHP's Computer-Aided Dispatch system 
processed approximately 500,000 incidents 
that were initiated by calls from the public, or 
by the officers themselves each year. 

Resource Request System 

The State Emergency Management Agency 
(SEMA) Resource Request System is used to 
enter and track resource requests during a 
disaster. It is a Visual Basic/.Net system. 


ATC Website 

The ATC's website was redesigned to make it easier 
for licensees to obtain information on licensing and 
excise tax requirements. The redesigned website 
has reduced phone calls to ATC from licensees. 

Fire Safety Website 

The new Fire Safety website will help Missouri's 
citizens be more aware of safety issues. The 
site is better organized to provide information 
about the services provided by the agency. These 
services include safety tips for everyone, training 
opportunities for fire protection personnel, 
inspection services to businesses and care facilities, 
and fire investigation services. 

Storm Aware Website 

The Missouri Storm Aware website educates 
Missourians about tornadoes and severe storms 
through engaging videos that inform them of what 
actions to take when severe weather strikes. A list of 
severe weather alert subscriptions is included. The 
project received the 201 2 Governor's Award for 
Quality and Productivity (GAQP) for Innovation 
because it improved an existing process/product/ 
service to create an "added value" to state ' 


Veteran's Cemetery Database 

Currently, the five Missouri veteran's 
cemeteries rely on MS-Access databases for 
tracking the applications and approvals of 
veterans and their spouses/dependents for 
burial in a state cemetery. These databases 
will be consolidated to expand reporting 
capabilities and coordinated backup. 


SEMA purchased the WebEOC software that 
is designed to track resource requests, status 
reports and other event driven data. The 
software is deployed to a public website for 
use by entities in the Emergency Operations 
Center and those on the ground at a disaster 
site. The system will also be used to manage 
local events for county and city 
management agencies. 

2012 State of Information Technology in Missouri 




The mission of the Department of Revenue (DOR) is to faciUtate the proper 
functioning of state and local government by accurately and efficiently collecting 
and distributing state and local revenues and to support public safety by effectively 
administering laws related to motor vehicle sale and registration and driver 
licensing. The Department accomplishes this mission by following the law; 
fostering innovation in its operations; developing cooperative relationships with 
other public and private entities; clearly communicating with the public; and 
treating everyone fairly and with respect. 


ITSD-DOR supports DOR in performing its core functions by providing IT services and maintaining DOR's 
mainframe and distributed systems. 

Critical Services 

I I Computer Assisted 

I U * Collections System (CACS) 

The Computer Assisted Collections System 
(CACS) centralizes delinquent revenue 
collection functions for all major taxes, 
including sales, corporate, individual and 
withholding taxes. This system is used by 
DOR to document contacts from delinquent 
taxpayers and to set up payment plans for 
them. There are over 994,000 delinquent 
cases maintained in the system. 

©Sales and Use Tax System 

The Missouri Sales and Use Tax System (MITS) 
processes all sales tax and use tax returns filed 
by Missouri businesses or companies doing 
business in Missouri. The system processes 
electronic and paper returns and payments, 
completes audit checks on the data filed and 
initiates the required credits, billings and 
adjustments as necessary. In the past year, this 
system processed more than 600,000 returns. 

Driver Licensing Systems (MODL, MEDL & associated AAMVA systems) 

The Missouri Driver License System (MODL) is the central driver license record keeping system 
that contains license issuance, withdrawal, convictions, suspensions, revocations, disqualifications, 
reinstatements and driver status information. The system maintains over 7,000,000 driver and non-driver 
license records. The Missouri Electronic Driver License System (MEDL) is the mechanism for capturing 
driver and non-driver license applications processed through the DOR. There are several associated 
systems primarily maintained by the American Association of Motor Vehicle Administrators (AAMVA) that 
are required for driver license issuance. 

2012 State of Information Technology in Missouri 


Corporate Income Tax 
System (COINS, BAMS & 

The Corporate Income Tax System (COINS) 
processes all corporate income and franchise 
tax returns for DOR. This system accepts data 
received electronically from various sources, 
performs audit checks and alerts DOR staff 
as to any errors encountered. The system 
produces all billings, refunds, notices and 
adjustments for all corporations filing tax 
returns in the state. In the past year, more than 
149,000 returns were processed. The Batch 
Monitoring System (BAMS) and the Corporate 
and Franchise Entry (CAFE) are associated 
data-entry systems. 

Individual Income Tax System 
(MINITS& Speedup) 

The Missouri Individual Income Tax System 
(MINITS) processes all individual income tax 
and property tax credit returns. This system 
merges data received from three electronic 
sources, performs audit checks and alerts 
DOR staff to errors on filed documents. This 
system issues notices, refunds, billings and 
adjustments on all individual income tax 
returns filed. There were more than 3,1 00,000 
returns processed through this system during 
the past year. SpeedUp is the data-entry 
system for MINITS. 

Motor Vehicle Systems (GRS, Marine, Titles & TRIPS) 

The major motor vehicle systems include GRS, Marine, Titles and TRIPS. The General Registration System 
(GRS) maintains the current ownership and titling of vehicles and provides current and historical 
information on the registration of motor vehicles. The Marine system maintains the titling and registration 
of marine and watercraft vehicles and titles boats and motors by generating and distributing legal 
certificates of ownership. The Titles system provides information on motor vehicle titling and lien holders, 
prints the ownership document and records the lien information for the citizen. The Title & Registration 
Intranet Processing System (TRIPS) is the mechanism for web-based data capture of motor vehicle 
registration and titling transactions from the license offices. There are more than 1 2,000,000 records in 

BT1 Withholding Tax System (WITHTX) 


The Withholding Tax System (WITHTX) processes all Missouri withholding tax returns. This system 
produces all billings, notices and adjustments for businesses required to withhold and remit 
Missouri income tax for their employees. This system also interacts with the state accounting 
system to issue refunds on tax over-payments. This system processed more than 900,000 returns 
In the past year. 

2012 State of Information Technology in Missouri 


Tax Compliance System 

The Tax Compliance System (TCS) includes an 
Enterprise Data Warehouse (EDW), Case Audit 
Management System (CAMS) and WebFocus 
reporting. The system is used by auditors to 
manage cases. The system is also used extensively 
for non-compliance identification and resolution, 
and has generated $344.6 million in additional 
revenue since its inception in 2005. Additionally, 
WebFocus is used to generate a wide range of 
reports from the EDW. The EDW is a Teradata 
product utilizing its own DBMS, housed in a 
distributed environment provided by Teradata. 
CAMS is a customized vendor-supported 
application that uses the EDW as well as its own 
SQL database. CAMS mobile functionality allows 
the auditors to use all of the system while at 
the audit site, then synch the new and revised 
information back to the case stored on the 
network without duplication of effort. 


Corporate Income Tax Electronic Filing En- 

DOR changed the type of schema used on filing 
corporate income tax returns through Modernized 
Electronic Filing (MeF) from "category based" to 
"forms based," which made it easier for software 
vendors to participate in the program. This project 
resulted in cost savings of over $28,000 in calendar 
year 201 2. Three additional vendors, for a total of 
ten vendors, are now supporting the corporate 
electronic filing program and over 26,000 more 
returns have been electronically filed using the 
updated MeF program. 

Disabled Placard Functionality in TRIPS 

TRIPS was updated to process new, renewal, 
replacement and additional permanent disabled 
placard transactions. Previously, license office 

clerks collected fees in miscellaneous accounting 
systems and then forwarded the documentation 
to the central office where staff was required to 
key the information into a mainframe system. This 
process is now streamlined and the entire process 
is completed upfront when an applicant completes 
a transaction in the license office. 

This project resulted in license offices processing 
thousands of permanent placard transactions, 
relieving the central office from performing 
hundreds of hours of data entry on those 

Downloadable Sales/Use Tax Reports 

Cities, counties and districts now download their 
sales/use tax reports rather than receive them on 
CD. As a result of this change, the manual mailing 
of this information will be eliminated and local 
jurisdictions will be able to get their reports at 
their convenience. This will save on the cost of CDs, 
envelopes and postage, as well as the time needed 
to create and mail the CDs. 

Enterprise Content Management Enhance- 

In April, DOR began imaging Financial Institutions' 
tax returns. In July, DOR began imaging new MV 
refund and Delfee Documents. In September, DOR 
began imaging tax credit certificates. Imaging the 
documents provides for more efficient processing 
and provides immediate electronic access to the 
information without having to physically review 
the paper document in file cabinets. It also frees up 
floor space. 

Electronic Court Notification 

Changes were made to streamline the systems that 
process all major tax types in order to allow DOR 
to send administrative judgments to the courts 

2012 State of Information Technology in Missouri 


Marine Title and Registration Functionality 

TRIPS was updated to process marine original, 
duplicate and corrected titles and new 
registrations. Previously, license office clerks 
collected fees in miscellaneous accounting systems 
and then forwarded the documentation to the 
central office where staff manually keyed the 
information into a mainframe system. This process 
is now streamlined and the entire process is 
completed upfront when an applicant completes a 
transaction in the license office. This reduces errors 
and saves staff time. 

Personalized Plates Reservation System 

The online personalized plate reservation system 
went fully operational in January. It allows Missouri 
citizens to reserve and pay the reservation fee 
online for a personalized license plate. 

Sales Tax E-file Enhancements 

Enhancements were made to the sales tax 
electronic filing system to allow automatic lookup 
of rates and to provide a list of valid district 

Use Tax on Out-of-State Dealer and Non-Re- 
tail Vehicle Sales 

In January 201 2, the Missouri Supreme Court 
issued a ruling stating that use tax should be 
imposed on all non-retail vehicle sales. Eight 
systems were enhanced to impose use tax on 
qualified sales. 


Commercial Driver License Information Sys- 
tem (CDLIS) Modernization 

A federal rule was published requiring all states 
and jurisdictions to provide the upgrades 
necessary to comply with federal information 

technology and security standards by upgrading 
the communications, integrating medical 
certificate information, improving self-auditing 
capabilities and providing for the electronic 
exchange of expanded information needs for 
issuance of commercial driver licenses. 

Electronic Court Notification Enhancement 

Twenty-three new counties will be added to the 
electronic court notification project that allows 
DOR to send administrative judgments to the 
courts electronically. 

Integrated Revenue System 

This multi-year project is for a department contract 
to acquire and configure a commericial-off-the- 
shelf (COTS) system and related software tools 
provided by Revenue Solutions Inc. (RSI) began in 

DOR currently uses a combination of software 
systems, both mainframe and server based. The 
most critical of these systems were built on 30-year 
old technology that is increasingly difficult and 
expensive to use and maintain. In addition, since 
the various tax systems were built independently, 
communication between systems is limited 
and numerous interfaces between systems are 
required to allow the systems to communicate at 
all. Changes are not consistently applied across all 
systems. The pool of personnel resources with the 
skills to maintain these old technologies continues 
to get smaller. The difficulty of timely modification 
of the legacy systems to incorporate legislative 
changes and technology advancements will 
increase over time. The aging systems also limit 
DOR'S ability to leverage current technology to 
realize processing savings or efficiencies. 

An up-to-date, integrated revenue system will 
provide a myriad of benefits for the State of 

2012 State of Information Technology in Missouri 


Some of the general benefits of a new 
system include: 

♦ Reduced operating and maintenance costs, 
especially In the area of return processing 

♦ Tools that enhance collections management, 
audit selection and non-filer discovery 

♦ Increased voluntary compliance 

♦ Faster access to taxpayer data, both by 
department users and through direct 
taxpayer access 

♦ More frequent data warehouse refreshes, 
resulting In more accurate analysis 

♦ Improved productivity through workflow 

♦ Elimination of business silos, allowing DOR 
to view all taxpayer activity across tax types 

♦ Better modeling and faster Implementation 
of tax law changes 

♦ More reliable data, with better analytical 

♦ Improved customer service 

Missouri Electronic Driver License System - 
Central Issuance (MEDL-CI) 

This project redevelops the current Missouri 
Electronic Driver License - OverThe Counter 
(MEDL-OTC) system to a central Issuance system 
(MEDL-CI) In which citizens will be mailed the 
license Instead of receiving It while In the license 
office. This project modernizes the legacy MEDL 
application, replaces outdated equipment and 
enhances security of the documents Issued. 
The transition from OTC to mailing licenses 
Is scheduled to begin In the license offices 
in December of 201 2 and all offices will be 
transitioned by April 201 3. 

Motor Vehicle Temporary Permits 

In 201 2, Senate Bill 61 1 added provisions to 
Section 301 .1 40, RSMo, requiring DOR to produce 
or allow others to produce weather resistant. 

non-tearing temporary permits and make the 
information associated with issued temporary 
permits immediately available to Missouri 
law enforcement. These provisions must be 
implemented by July 1 , 201 3. 

Photo Validation System 

The Photo Validation System will automatically 
compare each MEDL-CI transaction photo against 
a current database of approximately 1 0,000,000 
photos to detect potential fraud. DOR will 
have the ability to hold and review potentially 
fraudulent transactions, then approve them for 
processing or deny and investigate. 

2012 State of Information Technology in Missouri 



Social Services 

The Department of Social Services (DSS) works to maintain or improve the quality 
of life for Missouri citizens, 


ITSD-DSS application development and maintenance occurs on multiple platforms. Legacy applications 
are enhanced and maintained using COBOL or CA-GEN with a mainframe DB2 or IDMS database. CICS is 
used for online transactions and uses a 3270 or web browser presentation. New and future applications 
are developed using Microsoft .NET with DB2 or SQL database and a web browser presentation. CICS web 
services are used to communicate between .NET and CICS applications. 

Critical Systems 

Family and Children's Electronic System (FACES) 

FACES meets the federal requirements for a State Automated Child Welfare Information System 
(SACWIS). FACES integrates eight separate Child Welfare applications into one seamless system that 
includes the Child Abuse Hotline, Children's Services, Program Eligibility, Program Authorizations, 
Family Centered Services, Intensive In-Home Services, Alternative Care, Child Accounting, 
Common Vendor, Contracts and Licensing and Children Services Payments. This system serves as 
a comprehensive automated case management tool that supports Children's Division staff and 
contracted Case Managers. FACES system development and maintenance occurs on multiple 
platforms. Most of the application resides on the mainframe (COBOL) platform, but some new 
functionality has been developed using the .NET framework on a server platform. Over 1 24,000 calls 
are taken annually by the Child Abuse Hotlline and entered into the FACES application. Also, on a 
monthly average the FACES application processes over 1 0,500 family and 30,600 children cases. 

Missouri Automated Child Support System (MACSS) 

MACSS is responsible for collection and disbursement of child support through enforcement of existing 
judicial and administrative orders, location activities, paternity establishment, establishment of orders, 
and various other activities. Since implementation of centralized collections, this system distributes child 
support payments. It is an AIIFusion Gen/Mainframe based system that has been customized for the State 
of Missouri and requires ITSD staff to ensure that the system is continually updated and in compliance with 
state and federal statutes and regulations as well as the Missouri Child Support Policy. Annually, MACSS is 
utilized to provide services to approximately 1,077,858 citizens. 

Common Client Area 

The Common Client Area is a centralized repository for personal information that identifies an individual/ 
client. Each newborn/client is assigned a unique Departmental Client Number (DCN), which is used by 
DSS, DHSS, DMH, Missouri Juvenile Justice Information System (MOJJIS), the Electronic Benefit Transfer 
(EBT) and MMIS vendors. The DCN allows multiple agencies to easily track and coordinate services. 

2012 State of Information Technology in Missouri 


Medicaid Management Information Systems (MMIS) 

MMIS is the State's contracted (WiPro and ACS) mechanized claims processing and information 
retrieval system for Medicaid. Functions of MMIS include, but are not limited to: 

♦ Provider Enrollment 

♦ Claims Processing, Pricing and History 

♦ Provider Payment 

♦ Federal Financial and Ad Hoc Reporting 

♦ Clinical and Pharmacy Claims Adjudication 

♦ Prior Authorization 

♦ Automated and manual pre-certification of Optical, DME, Radiology, and Psychology 

♦ Automated and manual pre-certification of inpatient services & determination of length 
of stay 

♦ Automated and manual pre-certification of outpatient Radiology services performed on 
advanced imaging technologies 

♦ Portal allowing providers access to Medicaid claims history and tools including 
e-prescription and medication possession ratio 

♦ Personal Health Record portal for Medicaid participants 

♦ Medication Therapy Management and Immunization Billing 

♦ Home and Community Based Services portal and management tools 

The number of claim transactions adjudicated is approximately 1 06.8 million for 201 2. 

Family Assistance Management Information System (FAMIS) 

FAMIS is an online eligibility determination system used to gather and record information from Missouri 
residents who apply, determining what programs and level of benefits they are eligible to receive. FAMIS 
manages case information for the following Family Support Division (FSD) assistance programs: Food 
Stamps, Temporary Assistance for Needy Families, Adult Medicaid, Family Medicaid and Child Care. 
The FAMIS system integrates eligibility determinations and processing for Missouri's public assistance 
programs into a single system. FAMIS provides efficiency and reduces the burden on the FSD eligibility 
specialists as they only have to enter information into one system to simultaneously determine eligibility 
for many programs for a client. The system reduces error rates, saving the state money and ensuring public 
assistance recipients receive the correct benefit levels. FAMIS application development and maintenance 
occurs on multiple platforms. Most of the application resides on the mainframe (COBOL and Advantage) 
platform, but some new functionality has been developed using the .NET framework on a server platform. 
The FAMIS application processed 663,278 different eligibility determinations during October 201 2. This 
number represents the total number of eligibility determinations for all programs (i.e.. Food Stamps, 
Temporary Assistance, Medicaid, etc.). Therefore, FAMIS processes approximately 20,000 determinations 
per day or 5,220,000 eligibility determinations per year. 

2012 State of Information Technology in Missouri 



Missouri Medicaid Audit & Compliance 
(MMAC) Website 

The MMAC website helps the public and 
healthcare partners report and prevent 
Medicaid fraud in Missouri. 

Child Support Applications 

The On-Line Child Support Application is a "smart" 
application allowing individuals to apply for child 
support services in Missouri. It also offers them the 
opportunity to attach supporting documentation 
with their electronic application, thereby 
eliminating the expense and time of mailing or 
hand carrying documents to the appropriate Child 
Support office. Over 6,000 online applications 
were submitted in the first six months. 

Food Stamps Applications 

Three separate food stamps projects helped 
automate formerly inefficient processes. An 
eligibility tool was developed so that people 
can self-assess their eligibility for food stamps. If 
they decided to apply for food stamps after the 
assessment, data entered in the eligibility tool is 
passed to a new online Food Stamp application. 
Participants check status, report changes and send 
recertification applications. The new online Food 
Stamp application now receives as many as 5,900 
online applicants per month. This new application 
saves the cost of paper, printing and mailing, and 
2,500 DSS employees are saving time on handling, 
data entry and data errors. Additionally, diaster 
food stamp applications may now be submitted 
online. The new applications have eliminated 
duplicate issuance of benefits and has shortened 
the process time. 

Employer Subsystem Improvements 

Major improvements to the Employer 
Subsystem within MACSS, making the 
computer program more efficient, has resulted 
in a savings of approximately $1,000 per day in 
CPU costs. 

Human Trafficking System 

A Human Trafficking system allows law 
enforcement agencies throughout Missouri 
to report incidents of human trafficking. Law 
enforcement officers will enter information related 
to the incident (trafficking type, location, victim 
information, etc.) via the web application and 
submit the information to the DSS. DSS will use the 
information to gather statistics and/or reach out to 
those victims and provide any services/assistance 
that may be needed. 

"jjjfljjfljj|V MO Heart Gallery Website 

The MO Heart Gallery Website generates 
awareness for Missouri's adoption programs 
across the state and helps match foster 
children with prospective parents in addition to 
educating the public on the benefits of foster 

2012 State of Information Technology in Missouri 


Managed Care Online Enrollment System 

A new system allows Medicaid beneficiaries required to participate in the Managed Care 
program to enroll online. The Managed Care program enrolls Medicaid recipients in health 
insurance plans instead of enrolling them in fee-for-service Medicaid. Prior to this new system, 
beneficiaries were required to complete these tasks via the enrollment broker's call center or by 
mail. The system was implemented on October 22, 201 2 and allows beneficiaries to choose an 
insurance plan and primary care physician, report third party insurance coverage and complete 
their health assessment online. There are approximately 420,000 beneficiaries in the Managed 
Care Program and the online enrollment process is anticipated to reduce the enrollment 
broker's call center traffic and work load substantially, especially during annual enrollment when 
the entire population must complete the process in a 30-day period. 

Summer Electronic Benefits Transfer for Children (SEBTC) 

The SEBTC process was automated to interact with the existing FAMIS application. A goal of the 
SEBTC program is the quicker and more efficient matching of FSD clients with SEBTC participants 
and to automate the benefit issuance. In the 201 1 project grant year, 2500 children were matched 
manually by one person and it took several months to complete the process. The assigned DSS/ 
SEBTC resource had to make a new case for participants who were not receiving FSD benefits and 
also had to add benefits to the EBT cards manually each month of the benefit period. For 2012, 
the number of children increased to 1 0,600. Automation allowed the project to meet Federal 
deadlines and be able to serve all 1 0,600 children in an efficient and effective manner. FAMIS 
added benefits to the EBT cards for each month of the benefit period (partial May, June, July and 
partial August) in 201 2. 

Money Follows the Person (MFP) System 

MFP helps States rebalance their long-term care systems to transition people with Medicaid from nursing 
homes and other institutions to the community. The program's goal is to decrease the number of people 
being cared for in institutions by increasing the availability of home and community based services (HCBS). 

MFP required development of a system that allows institutions to enter referrals (Section Q Referral) 
for patients that are candidates that could transition into the community and live independently. This 
system has allowed transition coordinators across the state to do case management for the MFP grant. 
This benefits both the coordinators and staff in the central office who must provide CMS reporting semi- 
annually. Priorto the implementation of this system, information was handled through a paper process. 
The system also benefits the participants of the program for a more timely move into the community. 

Online Invoice for Residential Treatment and Children's Treatment Services 

This new system allows providers to register online if they wish to receive their service authorization letters 
and invoices online, and allows the providers to submit their invoices and all supporting documentation 
online to the appropriate county office for approval and payment. The appropriate worker(s) are 

2012 State of Information Technology in Missouri 


immediately notified of the availability of a new invoice pending their review. Prior to implementation, 
facilities were mailed their service authorization letters and invoices which were then filled out and mailed 
back along with supporting documentation to State County Offices for entry into the FACES application. 


Bundled Claims Payment Initiative 

The bundled payment initiative links payments for multiple services during an episode of care (e.g. for a 
surgical procedure, there will be one payment to cover the surgeon, anesthesiologist, medications and 
other charges instead of multiple payments for various services and items). Changes in Medicare billing 
practices impact how the state processes Medicaid provider payments for cross-over claims. MMIS must 
be modified to handle these mandated changes. 

Eligibility and Enrollment System for Public Assistance Programs 

The U.S. Department of Health and Human Services has established seven conditions and 
standards for Medicaid IT systems: 

1) Modularity Standard 

2) Medicaid Information Technology Architecture (MITA) compliance 

3) Industry Standards Condition 

4) Leverage Condition 

5) Business Results Condition 

6) Reporting Condition 

7) Interoperability Condition 

FAMIS, like most states' Medicaid eligibility and enrollment systems, do not meet most of the new 
standards which are intended to promote implementation of systems built on service oriented 
architecture (SOA) platforms with components and rules sets that can be shared with other states 
and systems. 

A new eligibility and enrollment system should provide a 21 st century user experience allowing 
citizens to apply via the Internet, have eligibility determined and receive a benefit in a single 
20 minute session. It should also support other human services programs such as Temporary 
Assistance, Child Care Assistance and Food Stamps. 

A new system would increase productivity for state employees, reduce processing times, increase 
flexibility of the system and ensure the sustainability of the system. 

2012 State of Information Technology in Missouri 


Office Vision Replacement 

The IBM Displaywrite/370 forms generation product used by the Missouri Automated Child Support 
System (MACSS) is obsolete and no longer supported. The Adobe Livecycle product is being implemented 
to replace it. 

Temporary Assistance (TA) Drug Testing 

MO House Bill 73 mandates that DSS develop a drug screening program for applicants and recipients 
of Temporary Assistance for Needy Families (TANF) program benefits, and test each individual who is 
otherwise eligible and who the agency has reasonable cause. To administer the program, the existing 
FAMIS/TA eligibility system is being enhanced. 

Medical Assistance Spendd 


Pharmacy Tax 

The Medical Assistance Spenddown (MASD) 
provides Medicaid coverage to individuals 
that are disabled or over age 65 and have 
income over 85% of the Federal Poverty 
Level. Spenddown works like a monthly 
deductible. The first day of the month 
a claimant's medical expenses equal or 
exceed their income amount that exceeds 
85% of poverty, they are "locked in" to 
Medicaid coverage from that day until the 
end of the month. Claimants also have the 
option of paying a premium equal to their 
spenddown amount to have coverage for the 
entire month. MMIS system enhancements 
are required to automatically track 
medical expenses and start "lock-in" when 
spenddown is met. This is a manual 
process today. 

Missouri charges a 1 .82% pharmacy provider 
tax to pharmacies issuing prescriptions under 
Medicaid. The Pharmacy Tax System currently 
runs on a MySQL database with a Delphi 
front end. The new application is part of a 
MMIS (WiPro) modernization effort and is 
being developed as a .Net application using 
a DB2 relational database. The rewrite of the 
system will automate many functions that are 
currently a manual process. Processes that will 
be automated include generation of notices 
of tax assessment amounts, generation of 
affidavits to be completed by pharmacists, 
automatic generation of reports that are 
now manually produced every 2 weeks, and 
processing PAC data. 

2012 State of Information Technology in Missouri